17
Troubleshooting
Should you encounter a problem when using your matrix a soft (power cycle) or hard reset of the unit should
resolve most issues.
A separate troubleshooting info sheet may be available for more complex issues. If you do not resolve your
issue after reading this, email
with as much information about your set-up and the
symptoms as possible.
To perform the hard reset please see below.
To perform a soft reset:
Simple press the IR remote control ‘Reset’ button.
To perform the hard reset:
Power down every device connected to the Matrix – all s all HDTVs. Now power down the Matrix unit
itself. Leave off at the mains for at least 10–15 minutes. Finally connect and power on the Matrix again as if
doing it for the very first time.
ISSUE: No/intermittent picture on HDTV, blocky images or sparkles on TV1 output.
Fault finding:
Drop the output resolution of the source device down to 1080i or 720p. If the picture appears correctly on the
HDTV this indicates a bandwidth issue with the HDMI cable run. The available bandwidth is too low for 1080p
transmission.
This can be caused by:
●
Poor quality HDMI cabling or internal cable strand breakages caused by poor production or installation
bending/strain/damage.
●
HDMI cable distance is too long even for the eyefix chipset to drive
Possible fixes:
●
Upgrade to better quality HDMI cable.
●
Reduce
HDMI cable length
●
Add a HDMI Repeater on the end of the long HDMI cable runs to revive the signal
ISSUE: No/intermittent picture on HDTV, blocky images or sparkles on TV2 output.
Fault finding:
Drop the output resolution of the source device down to 1080i or 720p. If the picture appears correctly on the
HDTV this indicates a bandwidth issue with the Cat cable run. The available bandwidth is too low for 1080p
transmission. Check that the Cat cable is not bent, knotted, kinked or distorted in any way that would prevent
these high frequency signals from traveling throughout the intended length.
Ensure that the RJ45 connectors are fully inserted and click locked into place firmly and securely to ensure
perfect connector connection.
This can be caused by:
