For Customer Use:
Enter below the serial number that is located on the rear of the unit. Retain this information for future
HCL 24x7 Support
Serial Number
Model Number
If the product suddenly has no response or powers off, an electrostatic discharge may
be the cause. In this circumstance, please follow the procedures below for recovery:
Basic Troubleshooting
if device hang, then long press Power Button to shutdown.
Turn on the device again.
Warning: By doing Factory data reset, application which are installed will be erased.
Below is the process to do factory reset, by doing this it will restore the default optimal setting and
clear the applications which are residing at data memory space (Follow this instruction if system
seems to work unstable, after doing this also problem didn't solve then please contact HCL support
Centre).
Touch virtual menu key from home screen
Touch system settings
Scroll down to Backup & Reset and select it
Touch Factory data reset & follow on-screen instruction
!
HCL 24x7 Support
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Basic troubleshooting
