Chapter 2 :
Specifications
1. What checks should I carry out before setting up the monitor?
Refer to the instruction manual to ensure all the accessories are included in the box.
Ensure the stand is firmly attached to the monitor. The mains cable must not be damaged. Never place
anything on the mains cable which may damage it and ensure that there are no twists or kinks in the
cable. To unplug the monitor from the mains, always pull the plug - not the cable itself. A damaged
cable can lead to fire or electric shock. Do not place anything on top of the monitor - especially anything
containing liquid.
2. What’s the best place (location) to set up my monitor?
The location for your monitor should be neither extremely hot or cold, nor damp or dusty. Extreme
temperatures can impair the performance of the monitor. Humidity and dust can lead to the monitor
failing. For optimised brightness and contrast performance, ensure the monitor is not placed in contact
with direct sun or other light. Devices which produce magnetic fields e.g. laser printers, speakers etc.
should not be set up near the monitor as these can also cause interference on the screen.
3. What is the optimal viewing placement and how do I ensure minimal eye strain?
To minimise the effect of eye strain, do not operate the monitor against a bright background in a dark
room. For optimal viewing comfort, the monitor should be just below eye level and 40-60 cm (16-24
inches) away from your eyes. When using the monitor over a prolonged time, a ten minute break every
hour is recommended as looking at the screen continuously can cause eye strain and headaches.
4. The power light does not come on
Always switch on your monitor first then the computer.
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Check that the power cable is firmly located in the socket at the rear of the monitor.
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Make sure the power cable is plugged into the wall socket and that the socket is switched on.
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Ensure there is no problem with the wall or extension outlet by trying another device.
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Try a different power cable to make sure that the fuse has not blown or that the cable is damaged in
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some way that you cannot see.
Finally try the monitor on another computer if possible.
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5. The power light is on but orange/amber
Make sure the signal cable is firmly connected both to the monitor & the graphics card.
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Make sure your computer is switched on!
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6. Power light is green
It is possible that a screen saver has been installed on your computer and has frozen the screen. Try
moving the mouse or pressing any key on the keyboard to exit the screen saver.
7. No image is being displayed on the monitor
Ensure all cables are correctly and firmly connected to both PC and the monitor.
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Ensure graphics card is inserted correctly into the PCI, PCI-E or AGP slots of your PC.
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Check whether the power is turned on for both the computer and the monitor.
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Ensure graphics card mode is set appropriately (adjust resolutions if necessary).
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Check to see if cable pins are bent or missing etc.
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8. Why is the image blurry and/or stretched?
This is called interpolation and occurs when the image is not being displayed at the monitor’s native
resolution. To avoid this, ensure the graphics card resolution settings are set at the monitor’s native
resolution. For example, the HZ27WB features a native resolution of 2560x1440 – in order to avoid
interpolation, the graphics card resolution must also be set at 2560x1440. If the graphics card does
not support this resolution, the image will be blown out to fit the screen size (hence the stretched and
blurred look).
Frequently Asked Questions
Chapter 3 :
FAQs
Page 4
