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TROUBLE SHOOTI NG AND FRE QUENTLY AS KED QUE STIONS
24-Hour Technical Support is available online at www.hawkeyeelectronics.com. Search
our online Knowledgebase for the latest troubleshooting and FAQ’s, or post your own
question for our support staff. For one-on-one support please email
[email protected].
I
NFORMATION
:
If you have questions about this
device please visit our Customer
Service Center at
support.norcrossmarine.com
.
Warranty Details
•
Warranty
Registration
Troubleshooting
•
Product Knowledgebase
Product Specifications
•
Parts & Accessories
www.hawkeyeelectronics.com
Nothing Happens When I Turn the Power On
Make sure that you have installed a good battery. You may also need to test the battery
in another device to ensure they are charged. If in doubt, replace the battery with one
from a newly opened package.
The Depth Reading Is “---”
Make sure that the sonar sensor is in direct contact with the water and that you are
operating the unit in depths between 2.5 and 300 Ft (.8 to 90 m). Be aware that the depth
signal is sent from the sonar sensor in a manner similar to that of flashlight beam. Holding
the unit perpendicular to the water surface will ensure accurate readings. The unit will not
function properly if there is air between the sonar sensor and the water surface; keep this
in mind when using the device through a boat hull or ice.
The Depth Reading is Incorrect
Make sure that you are pointing the sonar sensor perpendicular to the water when trying
to obtain depth readings.
Extremely heavy vegetation may confuse the sonar causing it to misinterpret the depth. If
you are certain that the readings are incorrect under these conditions, discontinue use.
I’m Not Getting A Reading While Trying to Shoot Through My Boat Hull or Ice
Shooting through the hull of a boat/canoe or ice can be difficult, as hidden air pockets will
prevent you from obtaining a reading. Make certain that the hull or ice is solid from the
surface to the water with no air bubbles and/or gaps. Shooting through composite hulls
(plastic) or cloudy ice is not possible as tiny air bubbles are usually present in these
situations.
WARRANTY
This device is covered by a 2 Year Limited Warranty. To be eligible for warranty
coverage, you must register your product within 15 days of purchase. Visit our website for
warranty details and to register.
To Activate Your Warranty:
•
Read and print out a copy of the warranty details for your records.
•
Complete the registration form on our website.
•
Make a copy of your original purchase receipt and staple it to this manual
. You will
need to present it in the rare occurrence that you need to send your product in for
service.
