Troubleshooting
What do the lights on front of HD PVR 2 mean?
-
Blue light:
When HD PVR 2 is powered on and the Windows driver is running, the blue light is
on. If the blue light is blinking, the HD PVR 2 is not ‘seen’ by your PC. Check the USB cable!
-
Yellow light is on after you start Hauppauge Capture:
this is good and means HD PVR 2
detects video and you are ready to record. If you do not have a yellow light, then your video
source is not being ‘seen’ by the HD PVR 2. If you are recording from a PC gaming system,
make sure your graphics card is set to 1080p60 or 720p and the refresh rate is 60Hz.
Otherwise, make sure you have set the correct Video and Audio Input.
-
Blue record ring:
indicates that HD PVR 2 is recording or streaming video.
-
Red light:
this means the video encoder inside HD PVR 2 cannot send data to your PC. There
are a number of reasons this could happen. If your PC is running slowly and cannot get data
from HD PVR 2 quickly enough, the red light might go on for a few seconds until the PC can
accept data. Change to another USB port on your PC, then power down HD PVR 2, wait a few
seconds and power up again. If you continue to see the Red light while recording and have
checked your cabling, contact Hauppauge technical support.
No video in the Hauppauge Capture preview window:
Step 1: Make sure HD PVR 2 is listed in the Capture tab.
If not, then please check your USB
cables and make sure the blue light is on on the front of HD PVR 2. If you cannot see
HD PVR 2
listed, reinstall the Windows driver by running
Step 1: Install HD PVR 2 Drivers
from the
Installation CD. Power cycle the HD PVR 2 and reboot your PC after reinstalling the drivers.
Step 2: Check the video mode of your console.
It must be set at either 1080p60 or 720p. If you
are using a PC game system, check our website at:
www.hauppauge.com/pcsetup
Step 3: Check your cables.
Remove each cable and make sure it’s firmly reseated into each
device you are using. If using HDMI cables, try swapping the HDMI cables (in cable with the out).
Step 4: Check the Video input setting.
If the Video input setting is wrong, you will get a black
preview window. Set
Video input
to
Component video
for a PS3 and
HDMI
for all other devices.
Is the yellow light on on the front of HD PVR 2? If the yellow light is not on, then either you have the
wrong Video input source set or your game console is not turned on.
Step 5: If you are using a PS3, make sure you have disconnected the HDMI cable
between
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the PS3 and your TV set. Having HDMI connected at the same time as Component video will shut
off Component Video and you will not see video in the preview window. Once you have disconnect-
ed the HDMI cable, you will need to reset the PS3 by PUSHING and HOLDING the power button on
the front of the PS3 until you hear the SECOND beep. This means the video mode has been reset.
Step 6: If using HDMI, verify your source device does not use HDCP
copy protection (the
PS3 uses HDCP on HDMI). If this is the case, use the component video input.
Step 7: If the yellow light is on the front of HD PVR 2 and you still see a black preview
window,
try recording some video. If you can successfully playback a recording but you cannot
see live video in the Preview window, there might be a video rendering problem (video card drivers,
hardware acceleration…) Check device settings for video decoder details. To enable hardware
acceleration, select “hardware acceleration” in the Settings menu in Hauppauge Capture.
If capture fails, it is likely something is wrong with the video input to HD PVR 2. This could be a bro-
ken or loose video cable or you plugged the cables into the wrong connector on HD PVR 2.
Pass through video problems
No video on my TV set:
Open Hauppauge Capture and verify the correct
Video input
is selected.
Video and audio input
must be set initially for passthrough to work
(if you power cycle the HD PVR 2, it may revert to
its default setting and will need to be set again). Also, check the video mode on your PS3 or Xbox
360. The video mode should be 1080p or 720p.
No video on my TV set but I can see video in the Capture tab
Check that the HDMI cable from the HD PVR 2 (HDMI out) is connected to your TV monitor and the
TV is set to the correct HDMI port if multiple are available on yourTV.
Try changing the output resolution from your game console. Some TV monitors may not support all
HDMI output resolutions.
Wrong colors with Component Video
Check the Component video cable: unplug and replug the Red, Green and Blue video cables.
Make sure the Red audio cable is not plugged into the Red video cable.
S
Sttaarrtt//S
Sttoopp rreeccoorrddiinngg::
YYoouu ccaann aallssoo uussee tthhee rreeccoorrdd bbuuttttoonn oonn ttoopp ooff tthhee H
HD
D P
PV
VR
R 22 ttoo ssttaarrtt
oorr ssttoopp rreeccoorrddiinnggss))
N
Naam
mee ooff yyoouurr rreeccoorrddiinngg:: ddeeffaauulltt nnaam
mee iiss tthhee ddaattee aanndd ttiim
mee
TTiim
meedd rreeccoorrddiinngg::
IIff yyoouu w
woouulldd lliikkee ttoo hhaavvee yyoouurr rreeccoorrddiinngg m
maaddee ffoorr aa cceerrttaaiinn ttiim
mee
((eexxaam
mppllee:: 1100 m
miinnuutteess)),, sseett tthhiiss ttoo tthhee ttiim
mee..
IIff yyoouu lleeaavvee tthhiiss aatt 0000::0000::0000,, tthheenn yyoouu w
wiillll nneeeedd ttoo m
maannuuaallllyy
ssttaarrtt//ssttoopp yyoouurr rreeccoorrddiinngg
V
Viiddeeoo aanndd A
Auuddiioo ssoouurrcceess::
FFoorr aa P
PC
C ggaam
mee,, XXbbooxx O
Onnee,, XXbbooxx 336600,, P
PS
S44 oorr W
WiiiiU
U,, sseett ffoorr H
HD
DM
MII..
FFoorr P
PS
S33 oorr aa ccaabbllee TTV
V bbooxx,, cchhaannggee V
Viiddeeoo iinnppuutt ttoo C
Coom
mppoonneenntt aanndd
A
Auuddiioo iinnppuutt ttoo LLiinnee iinn
M
Miiccrroopphhoonnee iinnppuutt::
IIff yyoouu w
waanntt ttoo rreeccoorrdd yyoouurr ggaam
mee ccoom
mm
meennttaarryy,, sseelleecctt yyoouurr m
miiccrroo--
pphhoonnee hheerree..
A
Auuddiioo vvoolluum
mee::
S
Seett tthhee aauuddiioo vvoolluum
mee ooff yyoouurr ggaam
mee,, yyoouurr m
miiccrroopphhoonnee aanndd yyoouurr P
PC
C
aauuddiioo hheerree.. TToo ddiissaabbllee P
PC
C aauuddiioo,, ttuurrnn tthhiiss aallll tthhee w
waayy ttoo tthhee LLEEFFTT
((tthhiiss iiss 00 vvoolluum
mee))..
V
Viiddeeoo ffoorrm
maatt::
W
Whheenn tthhee H
HD
D P
PV
VR
R 22 ccaann ‘‘sseeee’’ yyoouurr vviiddeeoo ssoouurrccee,, iitt rreeppoorrttss tthhee ffoorr--
m
maatt ooff yyoouurr vviiddeeoo hheerree..
S
Snnaappsshhoott bbuuttttoonn::
C
Clliicckk tthhiiss bbuuttttoonn ttoo ttaakkee aa ssnnaappsshhoott ooff yyoouurr vviiddeeoo.. YYoouu ccaann aallssoo hhiitt
tthhee ssppaacceebbaarr oonn yyoouurr kkeeyybbooaarrdd ttoo ttaakkee aa ssnnaappsshhoott..
Q
Quuaalliittyy::
TThhiiss iiss w
whheerree yyoouu sseett tthhee bbiitt rraattee ooff yyoouurr
rreeccoorrddiinnggss.. TThhee hhiigghheerr tthhee bbiittrraattee,, tthhee
bbeetttteerr yyoouurr vviiddeeoo qquuaalliittyy w
wiillll bbee bbuutt tthhee
m
moorree ddiisskk ssttoorraaggee yyoouurr rreeccoorrddiinnggss w
wiillll
ccoonnssuum
mee..
FFoorr rreeccoorrddiinngg,, aallw
waayyss sseett ttoo V
Vaarriiaabbllee..
A
Addvvaanncceedd m
meennuu::
TThhiiss iiss w
whheerree yyoouu ccaann sseett tthhee vviiddeeoo ssccaalleerr,, ccoolloorr ccoonn--
ttrroollss,, aauuddiioo sseettttiinnggss
FFiillee sseelleeccttoorr::
YYoouurr llaasstt rreeccoorrddiinngg w
wiillll bbee aatt tthhee ttoopp ooff tthhee
lliisstt.. YYoouu ccaann aallssoo cchhoooossee aannyy ootthheerr rreeccoorrddiinngg..
EExxppoorrtt ttoo M
MP
P44::
S
Soom
mee vviiddeeoo eeddiittoorrss nneeeedd
aann M
MP
P44 ffiillee.. W
Whheenn yyoouu aarree
ffiinniisshheedd ttrriim
mm
miinngg yyoouurr
vviiddeeooss,, cclliicckk tthhiiss bbuuttttoonn
aanndd yyoouurr vviiddeeoo w
wiillll bbee
ccoonnvveerrtteedd ttoo M
MP
P44 w
wiitthhoouutt
aannyy lloossss iinn vviiddeeoo qquuaalliittyy..
S
Sttaarrtt aanndd ppaauussee yyoouurr
vviiddeeoo::
YYoouu ccaann ssttaarrtt oorr
ppaauussee yyoouurr vviiddeeooss
w
wiitthh tthhiiss bbuuttttoonn
C
Cuutt ffrroom
m tthhee LLEEFFTT::
W
Whheenn yyoouu cclliicckk
tthhiiss bbuuttttoonn,, yyoouu
w
wiillll ddeelleettee aallll ooff
tthhee vviiddeeoo ttoo tthhee
LLEEFFTT ooff tthhee
vviiddeeoo m
maarrkk..
V
Viiddeeoo m
maarrkk::
TThhiiss sshhoow
wss yyoouu
tthhee ccuurrrreenntt ppoossii--
ttiioonn iinn yyoouurr
rreeccoorrddiinngg ooff tthhee
vviiddeeoo yyoouu sseeee iinn
tthhee pprreevviieew
w w
wiinn--
ddoow
w
C
Cuutt ffrroom
m tthhee R
RIIG
GH
HTT::
W
Whheenn yyoouu cclliicckk
tthhiiss bbuuttttoonn,, yyoouu
w
wiillll ddeelleettee aallll ooff
tthhee vviiddeeoo ttoo tthhee
R
RIIG
GH
HTT ooff tthhee vviiddeeoo
m
maarrkk..
U
Uppllooaadd ttoo YYoouuTTuubbee::
A
Afftteerr yyoouu hhaavvee
ttrriim
mm
meedd yyoouurr
vviiddeeooss,, cclliicckk hheerree
ttoo uuppllooaadd tthheem
m ttoo
YYoouuTTuubbee..
EEnntteerr yyoouurr YYoouuTTuubbee ccrreeddeennttiiaallss::
EEnntteerr yyoouurr uusseerr nnaam
mee aanndd ppaassssw
woorrdd..
N
Noottee:: iiff yyoouu hhaavvee m
muullttiippllee YYoouuTTuubbee aaccccoouunnttss lliinnkkeedd ttoo oonnee
uusseerr nnaam
mee aanndd ppaassssw
woorrdd,, yyoouu ccaannnnoott uussee tthhiiss ffuunnccttiioonn ttoo
uuppllooaadd ttoo YYoouuTTuubbee.. YYoouu w
wiillll nneeeedd ttoo m
maannuuaallllyy uuppllooaadd
uussiinngg aa w
weebb bbrroow
wssw
weerr.. YYoouurr vviiddeeooss ccaann bbee ffoouunndd iinn tthhee
M
MyyVViiddeeooss
ffoollddeerr oonn yyoouurr P
PC
C..
EEnntteerr tthhee TTiittllee,, K
Keeyyw
woorrddss aanndd
D
Deessccrriippttiioonn::
TThhiiss iiss tthhee m
miinniim
muum
m iinnffoorrm
maattiioonn
rreeqquuiirreedd bbyy YYoouuTTuubbee ttoo uuppllooaadd
yyoouurr vviiddeeooss..
TThheenn cclliicckk O
OK
K..
N
Neexxtt,, sseelleecctt yyoouurr ssttrreeaam
miinngg sseerrvviiccee::
YYoouu ccaann ssttrreeaam
m w
wiitthh TTw
wiittcchh,,
YYoouuTTuubbee aanndd U
Ussttrreeaam
m..
YYoouu ccaann aallssoo aadddd yyoouurr ccoom
mm
meenn--
ttaarryy bbyy sseelleeccttiinngg yyoouurr m
miiccrroopphhoonnee
iinn tthhee ‘‘M
Miicc iinnppuutt’’ bbooxx aabboovvee..
FFoorr m
moorree iinnffoorrm
maattiioonn oonn YYoouuTTuubbee
ssttrreeaam
miinngg sseettuupp,, ggoo hheerree::
w
ww
ww
w..hhaauuppppaauuggee..ccoom
m//yyoouuttuubbee
EEnntteerr yyoouurr llooggiinn iinnffoorrm
maattiioonn::
O
Onnccee yyoouu hhaavvee sseelleecctteedd
yyoouurr sseerrvviiccee,, cclliicckk hheerree
aanndd tthhee LLooggiinn bbooxx w
wiillll
ooppeenn..
IIff yyoouu aarree uussiinngg TTw
wiittcchh,,
yyoouu ccaann aallssoo cchhoooossee yyoouurr
IInnggeesstt sseerrvveerr iinn tthhee
LLooccaattiioonn bbooxx..
LLooggiinn bbooxx::
TThhiiss iiss w
whheerree yyoouu eenntteerr yyoouurr
uusseerr nnaam
mee aanndd ppaassssw
woorrdd..
O
Onnccee yyoouu hhaavvee eenntteerreedd tthhiiss
iinnffoorrm
maattiioonn,, yyoouu w
wiillll sseeee
‘‘G
Gaatthheerriinngg ccrreeddeennttiiaallss’’ aass w
wee
ttrryy ttoo lloogg oonnttoo yyoouurr aaccccoouunntt..
S
Sttaarrtt S
Sttrreeaam
miinngg::
O
Onnccee yyoouu hhaavvee llooggggeedd iinnttoo yyoouurr aaccccoouunntt,, cclliicckk tthhee
S
Sttaarrtt
S
Stteeaam
miinngg
bbuuttttoonn.. YYoouu w
wiillll tthheenn bbee ssttrreeaam
miinngg ttoo yyoouurr sseerrvviiccee..
FFiirrsstt,, sseett yyoouurr ssttrreeaam
miinngg qquuaalliittyy::
W
Wee rreeccoom
mm
meenndd ssttaarrttiinngg aatt
11..55M
Mbbppss aanndd cchheecckkiinngg ttoo
sseeee iiff yyoouurr ssttrreeaam
m llooookkss
ggoooodd..
IIff iitt iiss,, tthheenn yyoouurr IInntteerrnneett
ccoonnnneeccttiioonn iiss ggoooodd aanndd yyoouu
ccaann iinnccrreeaassee tthhee Q
Quuaalliittyy ttoo
22..00M
Mbbppss oorr m
moorree..
Capture tab
StreamEez tab
Edit tab
YouTube tab
FFiillee sseelleeccttoorr::
YYoouurr llaasstt rreeccoorrddiinngg w
wiillll bbee aatt tthhee ttoopp ooff tthhee
lliisstt.. YYoouu ccaann aallssoo cchhoooossee aannyy ootthheerr rreeccoorrddiinngg..
