HATCO LIMITED WARRANTY
Form No. TPUCEM-0310
10
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the
“Products”) to be free from defects in materials and
workmanship, under normal use and service, for a period
of one (1) year from the date of purchase when installed
and maintained in accordance with Hatco’s written
instructions or 18 months from the date of shipment from
Hatco. Buyer must establish the Product’s purchase date
by returning Hatco’s Warranty Registration Card or by
other means satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to be
free from defects in materials and workmanship from the
date of purchase (subject to the foregoing conditions) for
the period(s) of time and on the conditions listed below:
a) One (1) Year Parts and Labor PLUS One
(1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Display Warmer Elements
(metal sheathed air heating)
Holding Cabinet Elements
(metal sheathed air heating)
Built-In Heated Well Elements —
HWB and HWBI Series (metal sheathed)
b) One (1) Year Parts and Labor PLUS Four
(4) Years Parts-Only Warranty on
pro-rated terms that Hatco will explain
at Buyer’s request:
3CS and FR Tanks
c) One (1) Year Parts and Labor PLUS Nine
(9) Years Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
d) Ninety (90) Day Parts-Only Warranty:
Replacement Parts
THE FOREGOING WARRANTIES ARE EXCLUSIVE
AND IN LIEU OF ANY OTHER WARRANTY,
EXPRESSED OR IMPLIED, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE OR PATENT OR OTHER INTELLECTUAL
PROPERTY RIGHT INFRINGEMENT. Without limiting
the generality of the foregoing, SUCH WARRANTIES DO
NOT COVER: Coated incandescent light bulbs,
fluorescent lights, decorative heat lamp bulbs, coated
halogen light bulbs, halogen heat lamp bulbs, heated
glass shelves, glass components, and fuses; Product
failure in booster tank, fin tube heat exchanger, or other
water heating equipment caused by liming, sediment
buildup, chemical attack, or freezing; or Product misuse,
tampering or misapplication, improper installation, or
application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy hereunder
will be limited solely, at Hatco’s option, to repair or
replacement using new or refurbished parts or Product
by Hatco or a Hatco-authorized service agency (other
than where Buyer is located outside of the United States,
Canada, United Kingdom, or Australia, in which case
Hatco’s liability and Buyer’s exclusive remedy hereunder
will be limited solely to replacement of part under
warranty) with respect to any claim made within the
applicable warranty period referred to above. Hatco
reserves the right to accept or reject any such claim in
whole or in part. In the context of this Limited Warranty,
“refurbished” means a part or Product that has been
returned to its original specifications by Hatco or a Hatco-
authorized service agency. Hatco will not accept the
return of any Product without prior written approval from
Hatco, and all such approved returns shall be made at
Buyer’s sole expense. HATCO WILL NOT BE LIABLE,
UNDER
ANY
CIRCUMSTANCES,
FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES,
INCLUDING BUT NOT LIMITED TO LABOR COSTS OR
LOST PROFITS RESULTING FROM THE USE OF OR
INABILITY TO USE THE PRODUCTS OR FROM THE
PRODUCTS BEING INCORPORATED IN OR
BECOMING A COMPONENT OF ANY OTHER
PRODUCT OR GOODS.
SERVICE INFORMATION
Warranty Issues — United Kingdom
The warranty on Hatco TPU Series Slot Toasters is for
one year from date of purchase or eighteen months from
date of shipping from Hatco, whichever occurs first.
If you experience an issue with a TPU toaster during the
warranty period, contact the
Marren Group
at:
Telephone: +44(0)1933 666233
When contacting the Marren Group for warranty
assistance, please supply the following information:
• Model of unit
• Serial number (located on the bottom of the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and telephone number
Non-Warranty Issues
If you experience a non-warranty issue that requires
assistance, please contact the Marren Group.
NOTE: The last four digits in a ten digit numerical serial
number are the manufacturing date code.
Example: Serial number 9625060833 has a date
code of “0833” which indicates the following:
Week Thirty-Three
0833
Year 2008
