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14
Form No. HSBFM-1121
English
Symptom
Probable Cause
Corrective Action
Unit not hot enough.
Unit not allowed to preheat.
Allow a minimum of 30 minutes to preheat.
Temperature Control set too low.
Adjust thermostat control to a higher setting.
Heating element not working.
Contact Authorized Service Agent or Hatco for assistance.
Location of unit is susceptible to air currents (air
conditioning ducts or exhaust fans).
Block air currents or relocate unit.
Voltage supplied is incorrect.
Verify correct voltage is supplied to unit. Unit will not operate
properly with low supply voltage.
Unit too hot.
Temperature Control set too high.
Adjust thermostat control to a lower setting.
Unit plugged into incorrect power supply.
Verify with qualified personnel that power supply matches
unit specification.
Temperature Control defective.
Contact Authorized Service Agent or Hatco for assistance.
Voltage supplied is incorrect.
Verify correct voltage is supplied to unit. High supply voltage
will cause unit to overheat and my damage unit.
Unit not working at all.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues to trip,
contact Authorized Service Agent or Hatco.
Unit not plugged in.
Plug unit into proper power supply.
Unit not turned on.
Move Power I/O (on/off) switch to the
I
(on) position.
Power I/O (on/off) Switch not working.
Contact Authorized Service Agent or Hatco for assistance.
Temperature Control not working properly.
Heating element not working.
Simulated stone surface
material is stained, discolored,
or has inconsistent staining/
discoloration.
Simulated stone surface is not being cleaned
properly.
Clean surface using the “Cleaning the Stone Surface”
information in the MAINTENANCE section of this manual.
If these methods fail to produce acceptable results, contact
Hatco for assistance.
Simulated stone shelf is
flexing.
Excessive weight on shelf.
Distribute weight evenly on entire shelf. If weight on the
shelf exceeds 50 lbs. (23 kg), a deflection up to 5/32″ (4
mm) is possible. If weight on the shelf exceeds 100 lbs. (45
kg), a deflection of 1/4″ (6 mm) is possible. The shelf is not
guaranteed if weight on shelf exceeds 150 lbs. (68 kg).
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the
Support
pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: [email protected]
Содержание HSBF-GL Series
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