Harman® • Allure50 Owner’s Manual_R24 • 2016 -___ • 03/21
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ISSUES
SOLUTIONS
Metallic noise.
Noise is caused by metal expanding and contracting as it
heats up and cools down, similar to the sound produced
by a furnace or heating duct. This noise does not affect the
operation or longevity of your appliance.
White ash buildup on glass.
This is normal. Clean the glass using any non-abrasive glass
cleaner.
Glass has buildup of black soot.
Excessive build-up of ash. The lower burn settings will
produce more ash, the higher burn settings produce less.
The more it burns on low the more frequent cleaning of the
glass is required.
Glass has turned dirty.
Excessive build up of ash. The lower burn settings will
produce more ash, the higher burn settings produce less.
The more it burns on low the more frequent cleaning of the
glass is required.
Fire has tall flames with black tails and is lazy.
The feed rate needs to be reduced or the burnpot needs
cleaning. Heat exchanger or exhaust blower needs cleaning.
Smoky start-up or puffs of smoke from the airwash.
Burnpot may be dirty, clean the burnpot.
Large flame at start-up.
This is normal. Flame will settle down once the fire is
established.
Missed Ignition.
Ensure pellets in burnpot
Ensure holes in burnpot are clear of obstructions above the
igniter. See Burnpot Maintenance.
Check to see if the ignitor is getting hot, if not replace ignitor.
*See manual ignition instructions for emergency heating
needs.
J. Frequently Asked Questions
With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the
corrective action to be taken.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.harmanstoves.
com to find a dealer.
