11
HKTS 35BQ
Troubleshooting
Troubleshooting
Your HKTS 35 system is designed for trouble-free operation. Most problems that users encounter are due to operating or connection errors.
So if you have a problem, first check this list for a possible solution. If the problem persists, consult your authorized Harman Kardon service center.
Problem
Solution
If there is no sound from
any
of the speakers:
• Check that the receiver/amplifier is on and a source is playing.
• Make sure that all wires and connections between the receiver/amplifier and the speakers are connected properly.
• Make sure that the speaker wires are not frayed, cut or punctured.
• Review the proper operation of your receiver/amplifier.
If there is no sound coming from
one
speaker:
• Make sure that all wires and connections between the receiver/amplifier and the speaker are connected properly.
• Make sure that the speaker wires are not frayed, cut or punctured.
• Check that the balance control on your receiver/amplifier is not set all the way to one channel.
• Check your receiver/amplifier’s speaker setup procedure to make sure that the speaker in question has been enabled
and its volume level has not been turned all the way down.
If there is no sound coming from the
center speaker:
• Make sure that all wires and connections between the receiver/amplifier and the center speaker are connected properly.
• Make sure that the speaker wires are not frayed, cut or punctured.
• Check your receiver/amplifier’s speaker setup procedure to make sure that the center speaker has been enabled and
its volume level has not been turned all the way down.
• I f your receiver is operating in Dolby
®
Pro Logic
®
mode, make sure that the center speaker is not set to Phantom.
If there is no sound coming from the
surround speakers:
• Check your receiver/amplifier’s speaker setup procedure to make sure that the surround speakers have been enabled
and their volume levels have not been turned all the way down.
• Make sure that all wires and connections between the receiver/amplifier and the surround speakers are connected
properly.
• Make sure the speaker wires are not frayed, cut or punctured.
• Review proper operation of your receiver/processor and its surround sound features.
• Make sure the movie or TV show you’re watching has been recorded in a surround-sound mode. If it is not, check to see
if your receiver/amplifier has a different surround-sound mode that you can use.
• Review the operation of your DVD player and the DVD jacket to make sure the DVD features the desired Dolby Digital
or DTS
®
surround-sound mode, and that you have properly selected that mode using both the DVD player’s menu and
the disc’s menu.
If there is no sound coming from the
subwoofer:
• Check that the subwoofer’s Power cord is plugged into a working AC outlet.
• Check that the subwoofer’s Power switch is in the “On” position.
• Check that the subwoofer has been properly connected to your receiver/amplifier.
• Check that the subwoofer’s Level control is not turned all the way down.
• Check your receiver/amplifier’s speaker setup procedure to make sure that the subwoofer has been enabled and its
volume level has not been turned all the way down.
Wireless operation:
• Check that the transmitter is properly connected to your receiver/amplifier.
• Make sure that the Wireless Code switches on the transmitter and subwoofer are both set at the same setting.
If the system plays at low volumes but shuts off as
volume is increased:
• Make sure that all wires and connections between the receiver/amplifier and the speakers are connected properly.
• Make sure none of the speaker wires is frayed, cut or punctured.
• If you’re using more than one pair of main speakers, check to be sure that you’re not operating the system below the
receiver/amplifier’s minimum impedance requirements.
You can find additional troubleshooting information by clicking on the FAQs link on the Support page at www.harmankardon.com.
