18
TROUBLESHOOTING
TROUBLESHOOTING
SYMPTOM
SOLUTION
If there is no sound from
• Check that receiver/amplifier is on and a source is playing.
any of the speakers:
• Check all wires and connections between receiver/amplifier and speakers. Make sure all wires are connected.
Make sure none of the speaker wires are frayed, cut, punctured or touching other wires or terminals,
which may cause a short.
• If you used the
Speaker-Level Inputs
¡
on the HKSUB 12, check that the HKSUB 12 is plugged into an active electrical
outlet and is switched on using the
Master Power Switch
⁄
.
• Review proper operation of your receiver/amplifier.
If there is no sound coming
• Check the “Balance” control on your receiver/amplifier.
from one speaker:
• Check all wires and connections between receiver/amplifier and speakers. Make sure all wires are connected.
Make sure none of the speaker wires are frayed, cut, punctured or touching other wires or terminals, which may cause a short.
• In Dolby* Digital or DTS
®
modes, make sure that the receiver/processor is configured so that the speaker in question is enabled.
• Turn off all electronics and switch the speaker in question with one of the other speakers that is working correctly. Turn
everything back on, and determine whether the speaker is still not working, or whether it is working now and the speaker that
was working correctly prior to the swap is now not working. If the previously working speaker is now not working while the
previously nonworking speaker is now working, then the source of the problem is most likely with your receiver or amplifier,
and you should consult the owner’s manual for that product for further information. If the same speaker continues not to
work correctly, then consult your dealer for further assistance, or, if that is not possible, visit our Web site at
www.harmankardon.com for further information.
If there is no sound from
• Check all wires and connections between receiver/amplifier and speaker. Make sure all wires are connected.
the center speaker:
Make sure none of the speaker wires are frayed, cut, punctured or touching other wires or terminals, which may cause a short.
• If your receiver/processor is set in Dolby* Pro Logic* mode, make sure the center speaker is not in phantom mode.
• If your receiver/processor is set in one of the Dolby Digital or DTS
®
modes, make sure the receiver/processor is configured
so that the center speaker is enabled.
If the system plays at low
• Check all wires and connections between receiver/amplifier and speakers. Make sure all wires are connected.
volumes but shuts off as
Make sure none of the speaker wires are frayed, cut, punctured or touching other wires or terminals, which may cause a short.
volume is increased:
• If more than one pair of main speakers is being used, check the minimum impedance requirements of your receiver/amplifier.
If there is low (or no) bass
• Make sure that all speakers have been correctly connected in phase, with the (+) terminal on the speaker connected to the
output:
(+) terminal on the receiver/amplifier, and the (–) terminal on the speaker to the (–) terminal on the receiver/amplifier.
See page 12 for further information.
• Try reprogramming your receiver’s/processor’s bass-management settings from
SMALL
to
LARGE
.
•
When using the HKSUB 12:
• Check that the HKSUB 12 is plugged into an active electrical outlet and is switched on using the
Master Power Switch
⁄
.
• Slowly turn the
Subwoofer Level Control
‚
clockwise until you begin to hear the desired amount of bass.
• If you are using either the
Line-Level Full-Range Inputs
£
or the
Line-Level Subwoofer (SUB)
Input
¢
, make sure you have properly configured your receiver or processor to enable its subwoofer output.
• If you are using the
Line-Level Full-Range Inputs
£
, try adjusting the crossover setting using the
Crossover Frequency Control
ª
.
• If you are using either the
Speaker-Level Inputs
¡
or the
Line-Level Full-Range Inputs
£
with a full-range output
from your receiver or processor, switch the
High-Cut (Low-Pass) Filter Switch
•
to the
ON
position.
• Switch the
Phase Switch
∞
from the
NORMAL
to the
REVERSE
position, or vice versa.
• Review proper operation of your receiver or processor and amplifier.
If there is no sound from
• Check all wires and connections between receiver/amplifier and speakers. Make sure all wires are connected. Make sure
the surround speakers:
none of the speaker wires are frayed, cut, punctured or touching other wires or terminals, which may cause a short.
• Review proper operation of your receiver/processor and its surround sound features.
• Make sure the movie or TV show you are watching is recorded in a surround sound mode. If it is not, check to see
whether your receiver/processor has other surround modes you may use, such as Logic 7.
®
• In Dolby* Digital or DTS
®
modes, make sure your receiver/processor is configured so that the surround speakers are enabled.
• Review the operation of your DVD player and the jacket of your DVD to make sure that the DVD features the desired
Dolby Digital or DTS mode, and that you have properly selected that mode using both the DVD player’s menu
and the DVD disc’s menu.
