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GO + PLAY WIRELESS
HARMAN KARDON
Troubleshooting
Symptom
Possible Problem
Solution
Note
Troubleshooting Sound Quality
There is no sound coming from the Harman Kardon
Go + Play Wireless unit.
No power to unit.
Make sure that the wall outlet or power strip has power.
Make sure that all switches for outlet/power strip are on and
that all switches for the unit are on.
If you are not using the AC adapter, make sure that fresh
batteries are installed correctly.
Is the white LED on? If the LED is not on, power is not
getting to your HarmanKardon Go + Play Wireless unit. Try
the solutions shown.
Sound comes from only one side/channel.
Cable is not seated properly.
Make sure that the auxiliary cable is seated all the way
into the jack.
Distortion (static, crackling or hissing sounds).
Source device is distorting.
Test the Harman Kardon Go + Play Wireless unit with
another source.
Does the distortion occur with specific songs? If so, check
the recording or record the source again.
Volume level may be too high from auxiliary-device output.
Check the volume of the source and turn it down if
necessary.
Some devices will distort the signal if the volume is too high.
EQ setting may be too high.
Check the EQ setting on your iPhone/iPod or source device.
It is recommended that you set the source device EQ to
“Flat” or “Off.”
Harman Kardon Go + Play Wireless unit emits a loud hum
or buzzing noise.
Aux In cable is not plugged in properly.
Check the Aux In cable connection.
Cable may be bad.
Replace the cable.
Ground loop (an unsuitable connection).
Turn the Harman Kardon Go + Play Wireless unit off and
connect it to another wall outlet.
Speaker system experiences radio-frequency interference or
picks up a radio-station transmission.
Input cable may be picking up interference.
Purchase a ferrite core and wrap the excess cable around
it. A ferrite core can be purchased at your local electronics
store.
Sound does not appear to be coming from the grilles on the
rear of the unit.
One rear grille covers the bass reflex port, the other is to
give the unit a symmetrical appearance.
Make sure the front of the unit is facing forward while you
are listening to it.
Troubleshooting Charging
iPhone/iPod device will not charge via the USB port.
No power to unit.
Make sure that your wall outlet or power strip has power.
Make sure that all switches for outlet/power strip are on and
that all switches for the unit are on.
The Harman Kardon Go + Play Wireless unit will not charge
iPhone/iPod while running on battery power.
The iPhone/iPod is not making full contact using the cable
that came with your iPad, iPhone or iPod.
Make sure that the iPhone/iPod is seated securely into the
docking station.
