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EN
33
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
ACTION
The motor will not start.
The plug is not plugged in, or the fuse has
tripped.
Check the fuse and/or replace the fuse.
The fuses are located under the main panel.
The door will not open with the remote
control.
The remote control is not correctly paired
with the motor, or the setting under menu 5
is wrong.
See the instructions for pairing the remote
control and for setting 5.
The remote control has a short range.
Discharged battery, or interference.
Replace battery. If this does not help there
is probably interference from other wireless
appliances.
The chain moves, but not the door.
The runner is not locked at the chain.
Move the door so that the runner locks at
the chain.
The motor runs, but the chain does not
move.
The chain has jumped off the sprocket.
Put the chain on the sprocket (over the
motor).
The door closes by itself.
Automatic closing is activated.
Deactivate the function for automatic closing
as described in the instructions.
Incorrect top or bottom position for
the door.
Programming error.
Follow the programming instructions.
The door is not working properly and H
is shown in the display.
Data error as a result of moisture.
Try allowing the motor to dry. If this does not
help, replace the electronics. Contact your
dealer.
The chain is not tensioned and the
bearings are making a noise.
Slack chain.
Tension the chain with the tensioning nut on
the front end of the rail.
The door does not stop in the bottom
position, but goes up again.
The bottom position of the door (menu 2) is
set too close to the floor.
The door must not press against the floor
in closed position. Leave at least 1 mm of
free space, or fit a soft rubber strip, on the
bottom edge of the door.
The door does not go all the way to
the top or bottom position, but stops
and changes direction. F is shown on
the display, even though there is no
obstruction.
Too little resistance tolerance.
Program the resistance tolerance up and
down (menu 3).
The motor beeps.
The reminder signal is activated.
See instructions to set reminder signal.
The remote control does not work.
The remote control has been reset because S
was not pressed.
Reprogram the remote control.
The setting in Menu 5 has been changed.
Follow the instructions to reset.
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