7
Hansen warranty policy
The warranty is given by
Hansen water heaters Pty Ltd
PO Box 35023
Northcliff
2115
Johannesburg
South Africa
For 12 months from the date of purchase against any defect
arising from faulty materials or workmanship.
Repairs will be carried out during normal business hours only
by Hansen Water heaters or its duly authorised service
agents, and are subject to the warranty conditions and
exclusion hereunder.
- The company will only provide service on presentation of
proof of purchase, on either the Hansen products, or the
caravan / RV / craft in which the Hansen product has been
installed, to any authorised service agent. The purchaser
must allow the service agent to photocopy the proof of
purchase to facilitate his claim to the manufacturer
- Warranty repairs can only be performed by authorised
service agents and under no circumstances will Hansen
reimburse repairs carried out by unauthorised persons.
Tampering with any part of the product by unauthorised
personnel will automatically voids the warranty.
- The product must be used solely for domestic and or the
purpose in which its designed for. Commercial purposes the
warranty is 6 months only.
- Where applicable, the products must be used on the
appropriate electrical voltage, gas type and pressure, or fuel
source.
- If at any time during the warranty period any parts are
replaced with a part or parts not supplied or approved by
Hansen, this warranty shall immediately become void.
Warranty does not cover
Any water heater which has been :
- Subject to misuse, neglect, accident or alteration by any
person.
Damaged or destroyed by fire, flood, act of God or other
inevitable accident.
- Fair wear and tear
- Damage from foreign substance such as dirt or liquid
- Travelling expenses or call out fee to and from authorised
service agents premises.
- Accommodation or site expenses.
- Cleaning of the system or cleaning and adjustment of the
gas system. This is considered to be normal product
maintenance.
- Non operation of the water heater or resultant damage to
the unit where the water heater has been operated in an out
of level situation.
- Freight cost of the appliance or parts, to or from, point of
service or transit damage.
- Hansen are not responsible for the resultant loss or damage
sustained by the purchaser.
- Non operation of the appliance or resultant damage to the
unit where the appliance has not been installed, ventilated,
flue or operated in accordance with the manufacturers
instructions.
Apart from any warranties implied by the Trade practices act
1974 or any relevant state legislation all other warranties
express or implied weather arising by virtue of saute or
otherwise are hereby excluded.
