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Page EN-28
Troubleshooting table
Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean
there is a defect in the appliance. For this reason, please check the tables to see if
you can correct the malfunction.
WARNING!
Risk of electric shock! Touching live parts may result in severe injury or death.
Never try to repair a defective or suspected defective appliance yourself. You can put
your own and future users’ lives in danger. Only authorised specialists are allowed to
carry out this repair work.
Wash result is not satisfactory
Problem
Possible causes
Solutions, tips
Wash result is dis-
satisfactory/poor.
Not enough detergent used.
Dispense detergent in accordance with
manufacturer instructions.
Water is too hard.
Use the amount of detergent recom-
mended by the manufacturer for the wa-
ter hardness in your area.
Too much laundry in the drum. Never load more than the maximum in-
tended amount of washing into the ap-
pliance.
Water temperature too low.
Wash laundry at a higher water temper-
ature, or select another wash cycle if
necessary.
Stains weren’t pre-treated.
Treat stains with ox-gall soap or stain re-
mover if necessary.
Too much foam is
created during the
wash cycle.
Too much detergent used.
Next time, use less detergent.
Detergent is not suitable for
washing machines.
Use detergent suitable for washing ma-
chines.
Fabric softener/
fabric-care product
was not dispensed.
Cap (18) in fabric softener/
starch compartment was not
inserted properly or opening is
clogged.
Remove, clean and properly reinsert the
insert (17) and cap (18) (see page EN-20).
Laundry is dis-
coloured.
Laundry was washed at a tem-
perature that was too hot.
Bleach laundry carefully if necessary.
Whites and colours were not
separated.
Laundry has mould
stains.
Damp and/or worn laundry was
left in the washing drum.
Remove mould stains carefully before
the next wash, preferably with a special
cleaner. Ask for advice at a chemist’s.
Detergent residue
on laundry.
Too much detergent used.
Wash laundry with the correct dosage of
detergent.