21
Cause
Possible remedy
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing
healthcare professional
Battery upside down
Insert battery plus (+)
side up
Earmolds/slim tubes/
domes blocked with ear
wax
Clean earmolds/ domes.
See “Cleaning your hear-
ing systems.” Use clean-
ing pin to dislodge ear
wax in slim tubes. Consult
your hearing healthcare
professional
Plugged microphone
shield
Consult your hearing
healthcare professional
Troubleshooting guide
No sound
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