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54 

HANS

™ Premium Water 

Appliance 

Owner’s

 Manual 

Warning / Alert 

Alert Message 

Repeat 

Interval 

Explanation / Solution 

Stage 4 0% life 

ALERT!! Stage 4 

filter has expired. 

Replace 

IMMEDIATELY! 

24hrs 

Using an expired filter affects the overall 
cleanliness of the output water. Please 
replace the Stage 4 filter right away to keep 
your water as clean as possible. 

Flush valve stuck open 

ALERT!! Flush valve 
may be stuck open. 

Check 

IMMEDIATELY! 

10min 

This alert indicates that very little water is 
coming out of the system compared to what 
entered. This may indicate that there is a leak 
or the flush valve is stuck open. Please check 
the flush valve and make sure that water is 
not draining when the system is not actively 
flushing. Also, look for any loose pipes or 
hoses and tighten accordingly. 

High output TDS 

ALERT!! Output TDS 

too high! WATER 

MAY BE UNSAFE 

FOR 

CONSUMPTION! 

24hrs 

The system has detected high TDS in the 
output water. Check to see if any of the filters 
are dirty or damaged. Also, make sure to 
replace filters that are expired; these can 
cause high output TDS. If the issue remains, 
contact Customer Service and do not 
consume the water. 

Cloud contact lost 

The device has lost 

contact with the 

cloud. Check WiFi. 

30min 

Make sure that the 

HANS

™

 Premium Water 

Appliance

 is connected to the internet. Losing 

contact with the cloud will prevent the app 
data from being up-to-date. If your WiFi 
credentials have changed, make sure to 
update them on your device. You may need 

to touch “Press to Connect” on your screen 

again to connect. 

Time for annual 

service 

Time for annual 

service and water 

quality check. 

none 

Every year a service and water quality check 
should be performed. This is to ensure that 
the system is working to the best of its ability. 
Please contact Customer Service. 

 

 

 

Содержание HPW-3300

Страница 1: ...48 HANS Premium Water Appliance Owner s Manual HANS Premium Water Appliance The Owner s Manual...

Страница 2: ...ome Screen 17 Pump Screen 18 Filter Screen 19 Accessories Screen 20 Setup Screen 22 Wi Fi Set up Using the HANS Premium Water Appliance App 29 Creating an Account for the Smart Phone app 29 Configurin...

Страница 3: ...S Premium Water Appliance Owner s Manual APPENDIX C 51 Connected Filters Elements Capacities 51 APPENDIX D 52 Warnings Alerts 52 APPENDIX E 55 Removal of Stage 3 Elements 55 APPENDIX F 59 Troubleshoot...

Страница 4: ...ar the system Safety The various safety headings used throughout this manual s text are defined below NOTE Identifies statements that provide further information and clarification CAUTION Identifies c...

Страница 5: ...bing system Please refer to the Installation Manual for further information WARNING Air gap device should be plumbed to state and regional codes to be used to connect the reject water outlet to a drai...

Страница 6: ...emium Water Appliance Owner Manual 3 Warranty Terms of Use Please refer to the HANS Premium Water website for Terms of Sale and Warranty Information This information can be found at www HansPremiumWat...

Страница 7: ...mount of waste water from the HANSTM Premium Water Appliance Element Reverse Osmosis filter ppm Parts per million unit of measure for small concentrations of substances in water pH Scale of acidity fr...

Страница 8: ...ual 5 TERMS DEFINITIONS Recovery rate Amount of filtered water recovered compared to waste water in TDS Unit of measure for total dissolved solids in water in ppm Waste Water Water carrying away conta...

Страница 9: ...er pressure switch is set to turn on at a minimum of 45 psi for best performance NOTE For feed pressure that exceeds 80 psi a pressure reducing valve PRV must be installed See Performance Data Sheet h...

Страница 10: ...ave been demonstrated to contain only pentavalent and trivalent arsenic Treatment with chloramine combined chlorine is not sufficient to ensure complete conversion of trivalent arsenic to pentavalent...

Страница 11: ...equence is critical to ensure correct setup check for any leaks and ensure proper flow of the unit Read all steps before proceeding CAUTION Do not turn on water supply to the unit Upon power up the pu...

Страница 12: ...see Figure 2 to enter Manual Override mode This allows manual operation of the pump and flush valve Figure 2 Manual Override The Entering Manual Override Mode prompt see Figure 3 displays Figure 3 Man...

Страница 13: ...nual 4 Press Pump see Figure 4 Figure 4 Pump 5 Pump screen see Figure 5 displays Figure 5 Capacities 6 Close valve on captive air tank tee that leads to home supply Leave open the valve leading to the...

Страница 14: ...ppliance This should be done over a 30 second period 9 Allow the system to flush for 10 to 15 minutes 10 Visually inspect the HANS Premium Water Appliance for any leaks 11 Press Flush is OPEN to turn...

Страница 15: ...w run in automatic mode The tank will fill and shutoff automatically when Outlet is approximately 80 psi CAUTION Check the unit installation and tank for leaks 15 Open tank valve to home 16 Open multi...

Страница 16: ...HANS Premium Water Appliance Owner Manual 13 20 Setup screen see Figure 10 displays Figure 10 Set filters 21 Press Set Capacities see Figure 11 Figure 11 Set filters...

Страница 17: ...HANS Premium Water Appliance Owner s Manual 22 Set Capacities of all connected filters elements see Figure 12 Refer to Appendix C Figure 12 Capacities 23 Press Close see Figure 13 Figure 13 Set filte...

Страница 18: ...Appliance Owner Manual 15 24 Press Apply see Figure 14 Figure 14 Apply to save all changes The HANS Premium Water Appliance is now ready to use NOTE Download the app or access the URL and follow instr...

Страница 19: ...if servicing unit high water flow of non filtered water is needed Operation of the Bypass Assembly The Bypass is used to stop flow of water to HANS Premium Water Appliance and allow it to flow to tank...

Страница 20: ...ature Figure 17 Home screen Home Screen The Home screen see Figure 18 is the main screen of your HANS Premium Water Appliance This screen provides information about the current TDS values flow remaini...

Страница 21: ...up to the system are closed Figure 19 Error message NOTE While the inlet pressure is low the pump shuts off to prevent the system from harm Once the pressure is restored the pump will automatically tu...

Страница 22: ...the total usage and remaining life span of the Filter and Element reverse osmosis filter Figure 21 Filter screen NOTE When the life span of a filter has dropped to 0 days it is time to replace the fi...

Страница 23: ...TION Once the filter usage has been set back to zero it cannot be undone Make sure that your new filter has successfully been installed prior to pressing Apply Accessories Screen The Accessories scree...

Страница 24: ...and usage resets Press Replace Stage 4 and usage resets The Zeroing usage prompt see Figure 24 displays Figure 24 Accessories screen Press Cancel if you did not replace the filter Press Apply to reset...

Страница 25: ...e ID firmware version and the current status of the system s connection to the internet and cloud Figure 25 Setup screen Press Set Capacities see Figure 26 to set the maximum usable capacities for eac...

Страница 26: ...ing value for the Filter installed The options are 60 000 80 000 and 100 000 gallons Figure 27 Filter Press Element see Figure 28 open a list of available options for the Element filter capacity From...

Страница 27: ...eatment filter in place The options are 30 000 40 000 and 60 000 gallons If there is no Pre treatment filter installed select the Not Installed option Figure 29 Pre treatment Press Stage 4 see Figure...

Страница 28: ...r installed select the Not Installed option see Figure 31 Figure 31 Not installed option Apply to save all changes prompt see Figure 32 displays Figure 32 Apply all changes Press Cancel to keep origin...

Страница 29: ...tomatic operation will remain on hold during Manual Override Mode CAUTION Never place your device in Manual Override Mode unless instructed by a Customer Service Technician The Entering MANUAL OVERRID...

Страница 30: ...ts you to turn the pump off and close flush Figure 34 Pump screen Press Pump is OFF to turn the pump on Press Flush is OFF to turn the flush on Pump in Manual Override Mode see Figure 35 permits you t...

Страница 31: ...p up message displays to indicate the resumption of automatic mode To exit the message touch anywhere on the screen NOTE There are two methods for connecting your device to the internet through the HA...

Страница 32: ...the HANS Premium Water Appliance app is recommended In order for your HANS Premium Water Appliance to share data with your phone app it must connect to the internet Creating an Account for the Smart...

Страница 33: ...39 Item 3 Figure 39 4 Press Create Account see Figure 40 Figure 40 Configuring New System to Connect to the Cloud NOTE To proceed you will need to have the network Name SSID and password for your rou...

Страница 34: ...one app installed and logged in to your account before proceeding 5 Press Setup see Figure 41 on the HANS Premium Water Appliance Figure 41 Setup screen 6 Setup screen displays Press Setup WiFi see Fi...

Страница 35: ...re 43 Setting up communication with phone app The Preparing to talk to phone app pop up message displays NOTE It may take 30 to 40 seconds for this message to display The rest of the configuration pro...

Страница 36: ...HANS Premium Water Appliance Owner Manual 33 Press Setup New HANS Device see Figure 45 Figure 45 or If app has been configured this screen displays see Figure 46 Figure 46...

Страница 37: ...34 HANS Premium Water Appliance Owner s Manual Press Setup New HANS Device see Figure 47 Figure 47 8 Press Join only on iOS see Figure 48 Figure 48...

Страница 38: ...ance Owner Manual 35 The text in the upper left hand corner will change to Connected to HANS network see Figure 49 Figure 49 If successful the ID will be displayed see Figure 50 Figure 50 NOTE Every s...

Страница 39: ...l unsuccessful try again 1 or 2 more times Figure 51 NOTE Each try may take up to 30 seconds If this fails press Enter Device ID Manually Again see Figure 52 and enter the unique Device ID when prompt...

Страница 40: ...in this context NOTE Both WiFi name and password are case sensitive Neither the WiFi name nor the password may contain a plus sign 10 After you have entered your WiFi name and password press the Set...

Страница 41: ...ul Your phone app with your HANS Premium Water Appliance Wi Fi Set up Using Web Browser 1 Press Setup WiFi see Figure 56 Figure 56 Setup screen After pressing Setup WiFi your device will either search...

Страница 42: ...ual 39 The Preparing to talk to phone app pop up message see Figure 57 displays Figure 57 Setup screen 2 On your WiFi compatible computer go to your WiFi settings and press Connect see Figure 58 for t...

Страница 43: ...to the HANS WiFi Network see Figure 59 Figure 59 WiFi Network 3 Open your web browser and type 192 168 1 1 into the URL Once the URL loads you must enter the network name SSID which is case sensitive...

Страница 44: ...ur device is now connected to the internet see Figure 61 displays Figure 61 Confirmation Once a successful is connection the upper left hand corner text will change to white and state Connected to WiF...

Страница 45: ...to the internet may take 1 to 2 minutes Flickering of the screen during this connection is normal 4 Press WiFi Connected press to disconnect to disconnect from your current WiFi connection Once you h...

Страница 46: ...p the device should automatically connect after a reboot For security reasons after multiple unsuccessful attempts to connect the device automatically will stop trying If this happens press Press to c...

Страница 47: ...n filters into container This will alleviate pressure by draining the water around each filter see Figure 67 Figure 67 Drain valves 3 Turn filter housing wrench counterclockwise to remove the large bl...

Страница 48: ...em see Figure 69 Figure 69 Bypass 2 Isolate pressure tank Close line in and line out on plastic pressure tank tee see Figure 70 Figure 70 Pressure tank tee 3 Open the drain valves at the bottom of the...

Страница 49: ...ighten the filter housings by hand until snug then tighten another 1 8 turn using the filter wrench Drain system 1 Turn off the main water supply to the HANS Premium Water Appliance 2 Isolate pressure...

Страница 50: ...up Select Apply to reset Stage 4 filter usage Operating DOs and DON Ts DO DON T Change the cartridge filters regularly Shut down the system for extended periods Operate the system with insufficient f...

Страница 51: ...lve Assembly Optional Filters Stage 1 and Stage 2 120V 60hz 2 Element with 1 2 HP Pump 3 Element with 1 2 HP Pump 2 Element with 3 4 HP Pump 3 Element with 3 4 HP Pump Jet 2 Jet 3 Jet 4 Chlorine Munic...

Страница 52: ...700 Turbidity 1 nephelometric turbidity unit NTU Surface Water If any of your water parameters fall outside of this range a pre filter system will be needed to pretreat the feed water to the HANS Pre...

Страница 53: ...50 HANS Premium Water Appliance Owner s Manual NOTE Larger Jet sizes will lower filtered water recovery rate...

Страница 54: ...0 8 1 5 ppm Iron 1 5 2 5 ppm 100 000 80 000 60 000 Stage 2 Chlorine Chloramine 1 0 ppm Chlorine Chloramine 1 0 2 0 ppm Chlorine Chloramine 2 0 4 0 ppm 100 000 80 000 60 000 Stage 4 Accessory Input pH...

Страница 55: ...to make sure that your Stage 1 filter and Stage 2 filter are not blocked Clear any blocks including unnecessarily closed valves If the pressure drops any lower the pump will turn off and an alert disp...

Страница 56: ...o to the Filter Screen Stage 2 Filter 0 life ALERT Filter has expired Replace IMMEDIATELY 24hrs Using an expired filter affects the overall cleanliness of the output water Please replace the Stage 2 f...

Страница 57: ...h output TDS ALERT Output TDS too high WATER MAY BE UNSAFE FOR CONSUMPTION 24hrs The system has detected high TDS in the output water Check to see if any of the filters are dirty or damaged Also make...

Страница 58: ...ceiling where unit is located is 8 feet or more in height remove the Stage 3 element by lifting it from unit and proceed to Step 7 3 Use two 2 7 8 wrenches see Figure 76 to attach three 3 hose fitting...

Страница 59: ...ed all water pressure Failure to do so could result in in serious injury or death CAUTION Wear gloves in order to not contaminate the membrane Failure to do could result in equipment or other property...

Страница 60: ...emove manifold see Figure 83 Figure 83 Manifold 9 Remove locking crescents see Figure 84 Figure 84 Locking crescents 10 Remove element end caps see Figure 85 Figure 85 Membrane endcaps 11 Remove eleme...

Страница 61: ...t housing and place onto base frame see Figure 87 Figure 87 Base frame NOTE If storing element for future use be certain to keep element wet fully submerged in water 14 Open pressure tank on both side...

Страница 62: ...xperiencing a cloud connection lost warning the issue is typically a problem with the WiFi signal strength The solution is to have the customer install a WiFi extender between the HANS Premium Water a...

Страница 63: ...Check filters High Pump Pressure If pump pressure is greater than 220 psi then High Pump Pressure alert will display on the HANS Premium Water app and on the touch screen of the appliance and pump wi...

Страница 64: ...HANS Premium Water app and on the touch screen of the appliance Place device into flush mode and cycle the pump on and off several times Check Drain valve and Permeate valve High Outlet Pressure If o...

Страница 65: ...62 HANS Premium Water Appliance Owner s Manual P N 7688 08 HANS Premium Water The Owner s Manual...

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