Hanover Outdoor Furniture
1-Year Limited Warranty Program
For a period of one (1) year after purchase, Hanover (“Manufacturer”) will either repair or replace defective components in accordance with this
Limited Warranty. This warranty is between Manufacturer and the original purchaser and is valid only when accompanied by the original
purchaser’s sales receipt showing original date of purchase and location of purchase. Replacements under this warranty revert back to the date
of original purchase for future warranty.
Manufacturer or its authorized dealer can accept or reject warranty claims based on its findings. This warranty applies in normal residential use
only and is not intended for commercial use. Manufacturer can make substitutions as required of materials, components, and sub-components of
comparable value and utility. This warranty is limited to product repair or replacement (to be determined solely by Manufacturer). Warranty
return is limited to only the single affected component.
This warranty covers only manufacturing defects and does not cover normal wear and tear, damage due to acts of nature (such as, but not limited
to freezing or high winds), abuse or misuse, including chemical damage from suntan oil or other chemicals, exposure to extreme heat or cold,
abrasion or excessive weight. This product is intended to be used in standard installations only. This warranty is invalid if the product is not used
for intended purpose. Manufacturer disclaims liability for any aspect of installation and any inconvenience caused by a defective part of a
component.
Certain items are not covered by this warranty. These include, but are not limited to the following:
1.
Components subjected to abuse, including abuse intended to simulate failure.
2.
Damages caused by retailer, shipper or installation crew (such as scratches, dents, tears, chips, etc.).
3.
Any part which merely exhibits normal wear yet functions essentially as new, including chips, scratches or stretching of materials and
stitching.
4.
Tears, punctures, scratches or any damage caused by improper installation or use.
5.
Damage to frames/welds resulting from improper assembly or exposure to water and/or sub-freezing temperatures is not covered.
General frame rusting is not covered.
6.
Fading and/or discoloration of fabrics/cushions/straps/wicker resulting from exposure to the elements, chemicals, oils, fluids or any
other cause are not covered.
7.
Umbrella bases are not covered under any circumstances.
8.
Items sold “as is” or floor models.
To make a claim, call the toll-free number below. Please have available a copy of the original sales receipt along with a brief description of the
problem. Please also provide your email address and daytime telephone or cell phone #. All items may be charged actual freight costs plus $15
for handling. Repairs or replacement will be made at the Manufacturer’s option.
Sales and use taxes, plus shipping and handling charges are
the responsibility of the consumer.
THIS IS THE ENTIRE EXCLUSIVE EXPRESS LIMITED LIABILITY. THE MANUFACTURER NEITHER MAKES NOR IS RESPONSIBLE FOR ANY
OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THOSE OF RETAILING DEALERS. THIS EXCLUSIVE REMEDY IS
LIMITED TO RECEIPT OF A CREDIT IN CONNECTION WITH THE REPAIR OR REPLACEMENT OF ANY PRODUCT OR COMPONENT DEEMED
TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS AS STATED IN THIS WARRANTY. NEITHER HANOVER, THE PRODUCT
MANUFACTURER NOR ITS AGENTS SHALL BE LIABLE IN ANY CASE FOR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY OR NEGLIGENCE
EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE
ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN, AND ALL OTHER
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE
EXPRESSLY DISCLAIMED.
Contact Warranty Services at
1-877-397-5144
or
www.hanover-products.com
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