HandHeld SP400X Series Скачать руководство пользователя страница 47 | Manualshive

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HandHeld SP400X Series Скачать руководство пользователя страница 47

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Support services

If you have a problem, follow these steps:

1. Check the documentation that came with the product.

2. visit the Handheld online support Web site at

www.handheldgroup.com/manuals.

online support is available to all Handheld customers.

It is the fastest source for up-to-date device information and assistance and includes the following features:

• Access to qualified online support specialists

• Valuable product and troubleshooting information for common problems

• Current product notices, advisories

3. Contact your local Handheld representative.

SP400X Series - 9. Troubleshoot problems and get support

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Содержание SP400X Series

Страница 1: ...SP400X Series SP400X Scanner Printer System Administrator Guide ...

Страница 2: ...Nothing herein should be construed as constituting an additional warranty Handheld shall not be liable for technical or editorial errors or omissions contained herein Trademark credits Microsoft and Windows are U S registered trademarks of Microsoft Corporation Adaptus Imaging Technology is a registered trademark of Honeywell International Inc The Bluetooth word mark and logos are owned by the Blu...

Страница 3: ...the wrist case 14 Fit the hand mount 16 Connect the battery cable 18 4 Configure the SP400X Overview 19 Implement the server application 19 Configure the SP400X 19 Design a custom print template 20 5 Operate the SP400X Turn on the SP400X 21 Scan 22 Scan instructions 22 Scanning tips 23 Print 24 Print instructions 24 Printing tips 24 Clear print data 25 Turn off the SP400X 26 Remove the SP400X and ...

Страница 4: ...rors and warning conditions 43 Scanning Wireless errors and warning conditions 45 Support services 47 10 Advanced use System requirements 48 Download and install software 48 Set up the wireless network 48 802 11b wireless 48 Configure the server 49 Design print templates 49 Use the default print templates 49 Calibrate the scanner 51 Reset the standard product defaults 51 Update firmware through US...

Страница 5: ...5 Italy 57 Wireless LAN 802 11b devices 57 International 57 SP400X Series Contents ...

Страница 6: ...sly with a server to exchange scan and print information Handle and wireless options Handle options There are two options for holding the SP400X during use Hand mount Handle accessory Instructions for using the hand mount are included in this guide instructions for using the handle accessory are in the box with the handle accessory Wireless connectivity Wireless connectivity can be accomplished in...

Страница 7: ...wing key components A battery Installed inside a forearm mounted wrist case or Installed into the bottom of a handle accessory The scanner printer device Attached to a hand mount or Attached to a handle accessory IMPORTANT If you are using the handle accessory instead of the hand mount see the instructions that were included with the handle accessory 1 Battery inside wrist case 2 Control panel 3 S...

Страница 8: ...8 Hand mount components 1 Finger strap 2 Rudder 3 Strap fasteners 4 Wrist strap SP400X Series 1 Introduction ...

Страница 9: ...panel displays several buttons and LED lights for operation and visual feedback 1 Error light red 2 Print cartridge light orange 3 Battery light orange 4 Wireless light blue 5 Power button 6 Power light green 7 Tail lights green or red on back corners of SP400X 8 CLEAR button ...

Страница 10: ...utions are recommended CAUTION If the unit requires service contact an authorized Handheld service center Do not attempt to make any adjustment to the LED imaging scanner Avoid looking into the LED imaging scanner Do not attempt to view the LED imaging scanner with any type of optical device Battery safety CAUTION There is a risk of explosion if the battery is replaced by an incorrect type Use onl...

Страница 11: ...e bottom of the hand mount as shown IMPORTANT If you are using the handle accessory instead of the hand mount see the instructions that were included with the handle accessory Assemble the hand mount or handle accessory 1 Align the hand mount with the SP400X as shown 2 Slide the hand mount until it clicks into place ...

Страница 12: ...X off before installing a print cartridge 2 Remove the protective tape from the print cartridge by pulling it straight out IMPORTANT Hold the print cartridge by its sides as shown above Do not touch the metal contacts or the ink nozzles 3 Push the side button to release the door and swing the door open 1 Metal contacts 2 Ink nozzles 1 Door SP400X Series 3 Set up the SP400X ...

Страница 13: ... carefully seat the cartridge in the door The label on the print cartridge should face away from the door The metal contacts should face the SP400X 5 Close the door ensuring it latches securely 1 Metal contacts 2 Label 3 Door 4 Drawing SP400X Series 3 Set up the SP400X ...

Страница 14: ...st case IMPORTANT Remove all jewelry from your wrist and hand before fitting the SP400X 1 Insert a fresh battery as shown 3 Position the front strap behind your wrist 2 Secure the flap to retain the battery SP400X Series 3 Set up the SP400X ...

Страница 15: ...E The battery gauge should face upward and be visible through the cutout on top of the battery wrist case CAUTION Do not over tighten the straps Over tightening can cause discomfort 1 Battery gauge SP400X Series 3 Set up the SP400X ...

Страница 16: ...tion of the finger strap between the buckles 3 Loosen the wrist strap by releasing the fastener ends and pulling the straps through the buckles 4 Slide your hand through the wrist strap palm away from the SP400X 5 Insert pointer and middle fingers under the finger strap with the rudder positioned between the two fingers 6 Slide the SP400X onto your hand until the finger strap is at the base of you...

Страница 17: ...e angle to the SP400X as shown in step 1 Then pull the strap with your fingers until it is comfortable 8 To tighten the wrist strap bend the wrist upward while making a relaxed fist and then pull the strap until the SP400X makes light contact with the knuckles Light tension is sufficient 7 Tighten the finger strap by pulling straight up from the buckle until there is no movement between the hand a...

Страница 18: ...TANT Use only the following Handheld battery product number CE199B 1 Align the arrow on the battery cable connector with the top of the battery case 2 Push in to connect the battery cable to the battery SP400X Series 3 Set up the SP400X ...

Страница 19: ...he server application and SP400X devices to receive wireless updates optional Implement the server application The communication between the server application and the SP400X is implemented using the SP400X Scan Print Protocol SPP SPP is an ASCII based protocol that contains a number of command and response pairs used to communicate with and configure the SP400X A number of factors must be conside...

Страница 20: ...oup com manuals This Windows based software is used to design a custom print template for your particular needs It allows the user to create templates that consisstatic text and graphics and also dynamic text fields The design software merges all the text and graphics into a single template which is stored on the device The Handheld SP400X Series Template Design Software connects to tthe SP400X us...

Страница 21: ... blink once and the SP400X will emit a tone The green Power light will continue to blink until the SP400X completes its initialization phase The blue Wireless light will blink until the SP400X establishes wireless connectivity When connected the SP400X will emit a Lo Hi tone The SP400X is ready for use when the green Power light and the blue Wireless light stop blinking and remain solid ...

Страница 22: ...he bar code NOTE Hold steady for best results When the scan is complete the imager light will turn off and the SP400X will emit a Hi tone When the SP400X is ready to print it will display green tail lights and emit a Hi tone 2 Hold the SP400X 6 9 inches from the bar code 3 Hold the SP400X at a slight angle approximately 5 degrees to the scan surface SP400X Series 5 Operate the SP400X ...

Страница 23: ...ximately centered on the bar code The green light bar should cover approximately 3 4 of a wide linear bar code The SP400X is capable of reading bar codes at a distance of from 2 12 inches but 6 9 inches is the ideal range Actual reading distances may vary depending on the dimensions of the bar code Reading bar codes straight on is appropriate in many cases but the reflected light can interfere wit...

Страница 24: ...i tone CAUTION Maintain a relaxed wrist and hand posture and use low force when printing Printing tips IMPORTANT Keep the printer wheel continuously in contact with the print surface while printing Hold the SP400X so that the angle of the device to the surface is approximately 7 degrees Do not push hard on the surface light pressure will result in better prints especially with soft packages Do not...

Страница 25: ... are available Press the yellow CLEAR button on the control panel then scan and print again The SP400X will emit a single mid tone note and the green tail lights will turn off after the CLEAR button is pressed Wait for the SP400X to time out and erase the scan from the memory The SP400X will emit a Hi Lo tone and the red tail lights will flash once letting you know you can scan and print again SP4...

Страница 26: ...ll on the battery cable pull on the battery cable connector that is plugged into the battery 2 Release the fastener ends of the finger strap 3 Loosen the finger strap by rotating the front buckle finger strap buckle outward about 90 degrees and then pulling the strap free through the buckles with your fingers Repeat on the buckle on the other side until the SP400X is loose enough to easily slide y...

Страница 27: ...n flat surface near the bar code to print on Hold the SP400X so that the angle of the device to the surface is approximately 7 degrees Pull the SP400X in a straight line until the print is complete do not your rotate wrist or the SP400X during the print Keep the printer wheel continuously in contact with the print surface while printing Maintain a relaxed wrist and hand posture and use low force w...

Страница 28: ...level bending at the knees not at the waist is recommended To avoid extended reaches slide packages close to you before scanning and printing Minimize bending the wrist to position the SP400X Position hand in a light relaxed fist when using the SP400X Make a light fist when printing to keep the fingers out of the way and help stabilize the hand around the rudder and finger strap To ensure good qua...

Страница 29: ...ndheld SP400XX SP400X CE192A Handheld 400 Series Extended Life Battery Extra long life wrist mounted battery CE199B Handheld 400 Series Extended Life Battery Wrist Case Wrist case for extended life battery CE200A Handheld 400 Series Battery Cable Connects battery to hand mount CE203B Charger for Handheld 400 Series Battery 5 bay smart battery charger CDE11403053 Handheld 400 Series Extended Batter...

Страница 30: ... a cotton cloth dampened with water to clean the outside surfaces of the SP400X To remove difficult material such as gummy adhesive or built up grime use a cotton cloth dampened with deionized water or use a baby wipe and dry with a dry cotton cloth To clean hard to reach places such as the cooling ribs of the case use cotton swabs dampened with deionized water Clean the imager window Use eyeglass...

Страница 31: ... dry cotton cloth to remove the ink soaked fibers from the opening in the door 3 If the ink is too dry to easily remove the fibers use a cotton swab dampened with deionized water to break down the ink buildup Charge the battery To charge batteries follow the instructions that came with your battery charger Remove the hand mount or handle accessory 1 Squeeze both of the release buttons on the back ...

Страница 32: ...nsert a new battery cable 3 Insert a new finger strap by snapping each buckle into its notch 4 Reinstall the hand mount Replace the finger strap 1 Remove the hand mount See Remove the hand mount or handle accessory 2 Remove the finger strap by lifting the old buckles out of the notches 4 Reinstall the hand mount 1 Buckle 2 Strap SP400X Series 8 Maintain the SP400X ...

Страница 33: ...ure can be done without removing the hand mount 1 Release the wrist strap fastener ends 2 Pull the old wrist strap through the buckle 3 Insert the new wrist strap IMPORTANT Make sure the fastener strap is on the outside of the wrist strap away from the skin 1 Wrist strap 2 Buckle ...

Страница 34: ...e buckle firmly and push it toward the gel pad until it releases 2 Position the new buckle so it is angled as illustrated and press it into place NOTE The circled illustration below shows the buckle installed incorrectly Note the angle of the buckle to the SP400X 1 2 SP400X Series 8 Maintain the SP400X ...

Страница 35: ... and identification label on the bottom of the SP400X Remove the hand mount to view the label on the bottom of the metal case The battery serial number is located on the product regulatory and identification label on the bottom surface of the battery The battery charger serial number is located in the upper right portion of the product regulatory and identification label on the bottom of the batte...

Страница 36: ...problems and get support Problems powering on the SP400X Figure 9 1 Problems powering on the SP400X Problems connecting the SP400X to a wireless network Figure 9 2 Problems connecting the SP400X to a wireless network Problem indicator Cause Solution The SP400X is not asso ciating with the access point Fast blinking blue light Slow blinking green power light The access point may not be powered on V...

Страница 37: ...oblems scanning Problem indicator Cause Solution The SP400X will not scan The red imager light does not illuminate The SP400X may not be powered on The green power light is not illuminated Check that the SP400X is powered on If the green power light does not stay illuminated refer to the Problems powering on section The SP400X may not be connected to the network The blue wireless light is flashing...

Страница 38: ...ection Figure 9 3 Problems scanning Problems printing Figure 9 4 Problems printing Problem Cause Solution The SP400X does not print The SP400X did not scan a valid barcode or target If configured for this sequence Check that the SP400X is powered on If the green power light does not stay illuminated refer to the Problems powering on section Check that the SP400X is connected to the network If the ...

Страница 39: ... tail lights and red warning light blinking quickly solid orange ink cartridge light Turn off the SP400X and replace ink cartridge Figure 9 4 Problems printing Problems printing correctly Figure 9 5 Problems printing correctly Problem Cause Solution Prints are faded or streaked The print cartridge is out of ink Replace the ink cartridge The print cartridge is dried out due to age Replace the ink c...

Страница 40: ... sure the printed surface is dry Increase the temperature in the area Lower the humidity of the area Change to Fast Dry template The ink is not dry due to stacking or contact with other objects Allow the ink to dry before placing printed materials on top of or next to each other Print rubs off The printing was done on a non porous material Allow the ink to dry before placing the printed area in co...

Страница 41: ...linking or solid also Table 9 3 Update failure only applicable following wireless update attempt Visual feedback Audio Cause Solution Solid red Error light Hi tone 3x Critical error SP400X needs to be serviced Solid red tail lights Note Other lights may be on blinking or solid also This will be seen the next time the SP400X is turned on after a wireless update attempt The green Power light will al...

Страница 42: ... Hi tone Empty shutting down Replace battery NOTE The SP400X may shut down without providing this feedback Solid orange Battery light Fast blinking red tail lights Table 9 5 Battery Low Visual feedback Audio Cause Solution Fast blinking orange Battery light Hi tone Battery very low configurable Replace battery soon CAUTION As the battery approaches empty the SP400X may shut down without warning Ta...

Страница 43: ...Print Cartridge light None Ink level unknown Warning only Visual feedback Audio Cause Solution Fast blinking red Error light Hi Lo tone 5x Error occurred in the opening or closing of the print cartridge Press the CLEAR button If the problem persists turn the SP400X off and then on again Solid orange Print Cartridge light Fast blinking red tail lights Table 9 9 Print cartridge opening or closing er...

Страница 44: ... intervals Visual feedback Audio Cause Solution Fast blinking red Error light Hi tone 3x Ink cutoff out reached configu rable Replace print cartridge Fast blinking orange Print Cartridge light Fast blinking red tail lights Table 9 14 Print Cartridge Ink cutoff out reached Table 9 12 Print Cartridge Ink low Visual feedback Audio Cause Solution Slow blinking orange Print Cartridge light None Ink low...

Страница 45: ... IP addressing see Set up the wireless network in the Advanced use section Verify that the server addresses are set up correctly see Configure the server in the Advanced use section If problem persists contact your network administrator The application server is unavailable Verify that the application server is running If the pro blem persists contact your network administrator Table 9 16 Scanning...

Страница 46: ...1x Hi Lo tone Incomplete print timeout configurable timeout Rescan and print Table 9 20 No print template Visual feedback Audio Cause Solution Red tail lights slow blink 2x Lo Hi Mid tone 3x or 4x There is no print template loaded on the SP400X Load the desired print template SP400X Series 9 Troubleshoot problems and get support ...

Страница 47: ...port is available to all Handheld customers It is the fastest source for up to date device information and assistance and includes the following features Access to qualified online support specialists Valuable product and troubleshooting information for common problems Current product notices advisories 3 Contact your local Handheld representative SP400X Series 9 Troubleshoot problems and get supp...

Страница 48: ... installed Download and install software Two software programs are required to configure the SP400X Handheld SP400XX Series Configuration Software Handheld SP400XX Series Template Design Software To download this software visit www handheldgroup com manuals Set up the wireless network 802 11b wireless 1 Connect the SP400X to a computer with a USB cable 2 Use the Handheld SP400X Series Configuratio...

Страница 49: ...our template IMPORTANT The field name given to a dynamic text field and the field width must match the field name and width used by the server The print template name must also match the print template name used by the server application 4 Perform a print test if desired 5 Save the template on your SP400X NOTE For more detailed instructions and help see the Handheld SP400X Series Template Design S...

Страница 50: ...emplate is selected and three when the nozzle health diagnostic template is selected and so on The SP400X can save up to nine demonstration print templates if there is enough memory on the SP400X The system information print template and the nozzle health diagnostic print template contain information that is useful to service technicians when problems arise To restore the default templates follow ...

Страница 51: ...and install software 3 Select the Update tab There are four types of firmware update files Firmware the main program running on the SP400X FPGA the processor configuration Imager the program running on the bar code scanner module Communication the program running on the wireless communication module 4 In the File boxes enter the names of the update files You can use the Browse button to navigate t...

Страница 52: ...t blinks slowly and the green tail lights blink fast The SP400X may automatically reeboot more than once depending on the firmware updates needed Be cautious to allow for the update process to complete If the update is successful the Wireless light stops blinking and remains solid If the update fails the red Error light the red tail lights and the green Power light blink 20 times quickly NOTE The ...

Страница 53: ...r communications devices and their antenna selection and placement may all significantly impact the performance of the whole system Hand mount dimensions do not include straps or battery cable Hand mount weight does include straps and battery cable Environmental specifications Table 11 22 Environmental specifications Table 11 21 General device specifications Component Width in mm Height in mm Leng...

Страница 54: ...RP ICMP DHCP DNS HTTP UDAP Discovery Data transfer TCP IP HTTP UDP RF power 15 dBm typical Approximately 32 mW Sensitivity 82dBm for 11 Mbps 86dBm for 5 5 Mbps 88dBm for 2 Mbps 90dBm for 1 Mbps Security WEP 64 123 bit WPA PSK TKIP The following list shows symbology types supported by the imager module Refer to the manufacturer specifications to verify other supported symbologies not listed below T...

Страница 55: ...rleaved 2 of 5 Japanese Post Kix Netherlands Post Korea Post Matrix 2 of 5 MaxiCode MicroPDF417 MSI PDF417 Planet Code Plessey Code PosiCode A and B Postnet QR Code RSS Expanded RSS Limited RSS 14 4 CB 4 State Intelligent Mail Barcode Table 11 24 Symbology types SP400X Series 11 SP400X specifications ...

Страница 56: ...and 2 this device must accept any interference received including interference that may cause undesired operation Cet appareil est conforme aux règles du chapitre 15 de la réglementation de la FCC Son utilisation est soumise aux deux conditions suivantes 1 il ne peut pas causer de perturbations électromagnétiques gênantes et 2 il doit accepter toutes les perturbations reçues y compris celles susce...

Страница 57: ... les frequences comprises entre 2454 a 2483 5 MHz Chaine 10 13 Pour les demière restrictions voir http www art telecom fr For 2 4 GHz wireless LAN operation of this product certain restrictions apply This equipment may use the entire 2400 MHz to 2483 5 MHz frequency band channels 1 through 13 for indoor applications For outdoor use the 2454 MHz to 2483 5 MHz frequency band channels 10 through 13 m...

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