12
If the imager isn’t reading symbols well, check that the symbols:
•
Aren’t smeared, rough, scratched, or exhibiting voids.
•
Aren’t coated with frost or water droplets on the surface.
Is the bar code displayed but not entered?
The bar code is displayed on the host device correctly, but you still have to press
a key to enter it (the Enter/Return key or the Tab key, for example).
You need to program a suffix. Programming a suffix enables the imager to output
the bar code data plus the key you need (such as “CR”) to enter the data into your
application.
The imager won’t read your bar code at all.
1. Verify that your bar code symbology is enabled. You may validate this by
reading the UPC bar code below. If it reads this code, please contact Tech-
nical Support. (
See "Technical Support" on page 13
).
If you aren’t sure what programming options have been set in the imager, or if
you want the factory default settings restored, scan
.
Obtaining Factory Service
Hand Held Products, Inc. provides service for all its products through service
centers located in Hong Kong. To obtain warranty or non-warranty service,
return the unit to Hand Held Products, Inc. (postage paid) with a copy of the
dated purchase record attached.
Asia Pacific
Telephone: +852-2511-3050
Fax: +852-2511-3557
E-mail: [email protected]
Japan
Telephone: +813-5770-6312
Fax: +813-5770-6313
E-mail: [email protected]
0 123456 7890
UPC A
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