16
Troubleshooting
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The burner will not light.
□
The propane cylinder is
frosted over.
□
An opening is blocked.
□
The control knob is not in the
ON position.
□
There may be too much lava
rock covering the burner bowl
or small pieces may be
blocking the burner holes.
□
Wait until the propane cylinder
warms up and becomes
unfrosted.
□
Clear the blockage.
□
Turn the control knob to ON.
□
Remove a portion of the lava
rock.
The burner flame is too low.
□
The gas pressure is low.
□
The outdoor temperature is
less than 40°F, and the tank is
less than ¼ full.
□
Turn the cylinder valve off and
replace the cylinder.
□
Use a full propane cylinder.
□
Check the burner and
openings for blockage.
Carbon build-up and/or thick black
smoke is present.
□
There is dirt or film on the
reflector and burner screen.
□
The burner is blocked.
□
Clean the reflector and burner
screen.
□
Remove any blockage, and
clean the burner inside and
outside.
