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HAMPTONBAY.com
Please contact 1-844-760-3644 for further assistance.
Troubleshooting (continued)
Problem
Possible Cause
Solution
The batteries
seem okay, but
the doorbell does
not work after
installation.
Ƒ
The doorbell or doorbell
extender is mounted
on metal or near metal
studs.
Ƒ
Metal reduces transmission range. Use 1/4 in. to 1/2
in. (6 to 13 mm) wood shims to move the doorbell or
doorbell extender away from the metal surface.
Ƒ
The doorbell is mounted
near a concrete floor
or wall.
Ƒ
Concrete may reduce range. Move the doorbell away
from the concrete surface.
Ƒ
The doorbell and
doorbell extender are
installed too far apart.
Ƒ
Locate the doorbell closer to the doorbell extender.
The doorbell
sounds when not
intended (false
triggers).
Ƒ
The doorbell is receiv-
ing interference from
another wireless device.
Ƒ
Reset the doorbell extender and doorbell:
Ƒ
Remove the doorbell extender cover.
Ƒ
Remove doorbell extender battery. Wait 30 seconds.
Ƒ
Press and hold the button inside the doorbell ex-
tender for 10 to 15 seconds within 60 seconds after
installing battery into the doorbell extender.
Ƒ
Press and hold the button on the doorbell until the
doorbell sounds a “Beep-Beep-Beep-Beep”.
Ƒ
Re-sync the doorbell extender and doorbell:
Ƒ
Press and hold the button on the doorbell until the
doorbell sounds “Beep-Beep”.
Ƒ
Press the button on the inside of the doorbell ex-
tender within 30 seconds. The doorbell will sound a
“Beep-Beep” tone to indicate the doorbell extender
is synced.
Ƒ
Press the button inside the doorbell extender again
to activate the doorbell and ensure the doorbell
extender and doorbell are synced.
Ƒ
Doorbell extender is
detecting loud, continu-
ous noise levels.
Ƒ
Turn the microphone sensitivity dial counterclockwise
to reduce sensitivity or attach the doorbell extender
microphone directly to the existing doorbell case near
the ringing part (but not on it).
