7 HAMPTONBAY.com
Please contact 1-844-760-3644 for further assistance.
Troubleshooting
Problem
Possible Cause
Solution
Doorbell does not
sound.
□
The batteries are not
installed correctly.
□
Make sure the batteries are installed according to the
diagram inside the push button and doorbell.
□
The batteries are dead.
□
Check the charge of the push button and doorbell bat-
teries and replace if necessary.
□
Push button and doorbell
are not synced.
□
Sync the push button and doorbell:
□
Press and hold the button on the doorbell until the
doorbell sounds a “Beep-Beep”.
□
Press the push button within 30 seconds. The
doorbell will sound a “Beep-Beep” tone to indicate
the push button is synced.
□
Press the push button to ensure operation.
Batteries seem
okay, but the
doorbell does
not work after
installation.
□
Doorbell or push button is
mounted on metal or near
metal studs.
□
Metal reduces transmission range. Use 1/4 in. to 1/2 in.
(6 to 13 mm) wood shims to move the doorbell or push
button away from the metal surface.
□
Doorbell is mounted near
a concrete floor or wall.
□
Concrete may reduce range. Move the doorbell away
from the concrete surface.
□
Doorbell and push button
are installed too far apart.
□
Locate the doorbell closer to the push button.
Doorbell sounds
when not intended
(false triggers).
□
Doorbell is receiving
interference from another
wireless device.
□
Reset the doorbell and push button:
□
Remove the push button battery. Wait 30 seconds.
□
Press and hold the push button for 10 to 15 sec-
onds within 60 seconds after installing the battery
into the push button.
□
Press and hold the button on the doorbell until the
doorbell sounds a “Beep-Beep-Beep-Beep”.
□
To re-sync the push button and doorbell, press and
hold the button on the doorbell until the doorbell
sounds a “Beep-Beep”.
□
Press the push button within 30 seconds. The
doorbell will sound a “Beep-Beep” tone to indicate
the push button is synced.
□
Press the push button to ensure operation.
