Troubleshooting
Problem
Cause
Solution
9
HAMPTONBAY.COM
Please contact 1-855-HD-HAMPTON for further assistance.
There is no gas
or short of gas.
The flame has
blown out.
The gas cylinder
was not switched on.
There is no gas in the gas
cylinder.
There is no gas or short of gas.
There are high or gusting winds.
There is a loose connection to the
thermocouple.
The guard is covered by debris.
Too much carbon deposit is on
the inside of the gas screen.
The excess flow safety valve has
been activated.
The ignition wire does not
conduct electricity.
The ignition wire is loose or disconnected to
the igniter.
There is electricity leakage in the ignition
wire or the needle of the ignition wire cannot
aim at the hole of the burner while lighting.
The gas cylinder switch is not turned to On.
The regulator is loose or disconnected from
the gas cylinder.
Turn on the switch of the tank and at the
same time, turn on the control knob (J)
which caused the excess flow safety
valve to activate.
There was an obvious gas leakage in the gas
system caused by excess gas and the flow
safety valve was activated.
The regulator has bends or kinks that cause
the poor flow of gas inside of hose.
The flame was blown out by high or gusting
winds.
A loose connection exists between the
thermocouple and the valve.
Debris fell inside the gas screen and blocked
the flow of oxygen.
Debris fell inside the gas screen and covered
the flame in the burner hole which also
caused the low temperature during
conduction.
The gas screen was covered by debris which
caused improper burning.
Carbon deposits will occur if
gas can not sufficiently burn when using
the appliance.
There is no gas or short of gas.
Reinsert the ignition wire.
Call customer service for a replacement part.
Check and reconnect the regulator to the gas cylinder.
Check if the gas cylinder is empty, and if yes,
replace it.
Turn the control knob to "OFF". Switch off the valve
of the gas cylinder and disconnect the regulator hose
from the valve of the gas cylinder. Turn the control
knob to"LOW" and wait 30 seconds. Turn the control
to"OFF", and reconnect the regulator hose to the gas
cylinder. Light the appliance as indicated in the
"To Light" section of manual.
Check the gas system to see if there is gas leakage,
and if yes, call customer service for help.
Straighten the regulator hose to remove all bends
or kinks.
See "There is no gas or short of gas" above.
Move the appliance to a place without high or
gusting winds.
Call customer service for help.
Remove the debris from the gas screen as indicated
in the manual.
Open and clean the gas screen.
Turn on the valve of the gas cylinder.
There are bends or kinks in the
regulator hose (if used the
extension regulator hose).
There is no connection
between the regulator and the
gas cylinder.
The inside of the gas screen is
blocked by debris.
Use a pincer to open the top of the gas screen and
clean the carbon deposited in screen, thermocouple,
ignition wire, and burner. Cover the top of the gas
screen.
See "There is no gas or short of gas" above.
There is no
spark between
the ignition wire
and the burner's
hole while
pushing the
igniter button.
