Troubleshooting
15
HOMEDEPOT.COM
Please contact 1-800-841-1350 for further assistance.
PROBLEM
PROBLEM CAUSE
SOLUTION
when the valve is turned to
high.
The propane lighting procedure
was not followed correctly.
Ensure the lighting procedure is followed carefully. The valve must be
in the off position when the tank valve is turned on. Turn the tank on
slowly to allow the pressure to equalize. See the Lighting Instructions
in the Operating section.
The burners burn with a yellow
smell of gas.
There is possibly a spider web or
other debris.
Thoroughly clean the burner venturi. See the Maintenance section.
The burner will not light with
the igniter, but will light with
a match.
The battery is either dead or
installed incorrectly.
There is a loose electrode wire or
switch terminal wires.
Check the installation or replace with a new battery.
the back of the igniter. Check that the lead wires from the module to
respective terminals.
The burner will not stay lit
when the control knob is
released.
The knob is not being held in long
enough.
It is too windy outside.
Glass beads or debris are in the
ignition area of the burner
preventing the thermocouple from
Either the thermocouple or the
thermocouple connection is dirty.
Either the thermocouple or the
valve is faulty.
The thermocouple must have time to heat up. Hold the knob in for
30 seconds after the burner lights, then release.
The unit will shut down if winds are greater than 10 mph (16 km/h).
windy.
Ensure there are no glass beads or other debris in the ignition area,
and that the small hole below the thermocouple is unobstructed.
Clean the thermocouple and clean the connection between the valve
and the thermocouple. Ensure the connection is properly tightened.
Replace the thermocouple and/or valve.
The regulator is humming.
This is a normal occurrence on hot
days.
This is not a defect. It is caused by internal vibrations in the regulator
pit. A humming regulator will not be replaced.
The valve is set to high but
there is low heat output.
There is also a rumbling noise
the burner surface.
There is not enough gas.
The supply hose is pinched.
clogged.
There are spider webs or other
matter in the venturi tube.
The propane regulator is in a “low
Check the gas level in the propane cylinder.
Reposition the supply hose as necessary.
Clean out the venturi tube.
Ensure the lighting procedure is followed carefully. All valves must
be in the off position when the tank valve is turned on. Turn tank on
slowly to allow the pressure to equalize. See the Lighting Instructions
in the Operating section.
The burner opening is either dirty or
Carbon deposits on the burner. Gas not fully burned because gas
glass.
burner when in use. The carbon deposits can be cleaned by a
stainless steel scrubber.
