7 HAMPTONBAy.COM
Please contact 855-HD-HAMPTON for further assistance.
Playing the emberbed undulation effect
PROBLEM
ROOT CAUSE
CORRECTIVE ACTION
There is no power.
The power cord was not
plugged into the outlet.
Check that the unit is plugged into a standard 120V outlet.
The logs glow but the flame
effect does not work.
There is an issue with the
spinner motor.
Check if the flame generator drive motor is running. If not call customer service.
The flame effect works, but
the heater does not blow
warm air.
The heater is not in the on
position.
Press the “
” button several times to cycle between On and Off to ensure it is in
the On position.
The temperature.
Make sure that the TEMPERATURE knob is set to the max setting.
Thermostat trigger or NTC
more than 40 degrees.
Unplug for 10 minutes, then operate as normal.
The heater shuts off and does
not come back on.
The manual reset was
triggered.
Turn the POWER to “Off” and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet, and operate as normal.
If the problem persists contact customer service.
The power cord gets warm.
This is normal operation.
Check your heater cord and plug connections. Faulty wall outlet connections or
loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in
the outlet. Heaters draw more current than small appliances, overheating of the
outlet may occur even if it has not occurred with the use of other appliances. During
use check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
The remote control is not
working.
There are no batteries.
Change the remote batteries.
The signal is poor.
Operate the remote control at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure. Repeat-
edly pressing buttons in rapid succession may cause the transmitter to malfunction.
The distance is too far
away.
Operate the remote at a distance less than 20 ft. from the front of the
appliance; point the remote at the control panel.
The unit continues to run after
reaching set
temperature/or powering off.
The unit is in a cool down
cycle.
It is normal for the unit to continue to run for several minutes before shutting down.
Times will vary based on heating. UNIT WILL BLOW COOL AIR.
The flame effect works but
the heater function does not
and the emberbed flashes
when the heater button is
pressed.
The heater is disabled.
With the power on and press and hold the HEATER button on the control panel for 10
seconds. Once re-enabled the emberbed lights will flash multiple times.
Troubleshooting
