TROUBLESHOOTING
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
For more information, troubleshooting tips, and videos, visit
.
Problem
What to Do
Headset will not turn
on
●
Charge the headset overnight.
●
Perform a hard reset by holding down the power button for 20 seconds.
Release the power button. Wait 15 seconds, then press the power button
once to turn on.
Headset will not
connect to the Halo
Sport app through
Bluetooth
●
Put Halo Sport 2 into pairing mode: Turn the headset on and hold down the
center button (between the +/- volume buttons) for about 10 seconds until
the light starts flashing quickly.
●
Turn off the headset (hold the power button until the light starts to fade,
then let go; the light should turn off and stay off).
●
Open the app. If the Home tab has a small gray headset icon at the top,
move on to the next step. If the headset icon is green, go to the Profile tab,
select the Settings icon in the upper right hand corner, and select “My Halo
Sport”
→
“Pair to a new Halo Sport”
→
“Confirm”
→
“I don’t have my headset
yet.”
●
Close out of the Halo Sport app (On iOS, double-click the home button or
swipe up from the bottom of the screen, then swipe the app away. On
Android, tap on the bottom right button of the screen - usually a square
button - and swipe the app away).
●
'Forget' Halo Sport in your Bluetooth settings. Go into your Bluetooth
settings and delete or ‘forget’ any Halo Sport listings.
●
Turn on your headset, re-open the app and attempt to pair.
If these steps do not fix the problem, please try the following:
●
Check to make sure that your device and operating system are
.
●
Make sure that you have the latest version of the app.
●
Make sure that Bluetooth is enabled on your mobile device.
●
Move your mobile device closer to Halo Sport 2 and away from any
interference or obstructions.
●
Turn your mobile device on and off.
App shows some
contact, but not
enough to start a
session
●
Remove the Primer band from the headset and soak the Primer band’s
foam tips (nibs) under a sink or water fountain for about a minute, until
they are very wet and dark gray.
●
When putting on the headset, spread it wide and place it directly over the
top of your head so that the Primer band nibs are the first thing to make
contact with your head.
●
Press down on top of the headset and wiggle the nibs down through any
hair. You’ll want to make sure that the nibs are getting the best possible
contact with your skin.
●
Tighten the headset on your head using the sliding adjustment on both
sides. The headset should be snug, but comfortable.
●
If necessary, re-wet the Primer band.
20
Halo Neuroscience | 735 Market St, 4th floor, San Francisco, CA 94103 | [email protected]
