Troubleshooting
Q:
The camera is registered but I’m not getting any camera images to my account?
Check the network connection and Ethernet cable. Try unplugging the Ethernet cable and power
cable from the back of the camera and leave it for at least 30 seconds. After 30 seconds, plug the
Ethernet cable and power supply cable back in and go through the registration process again.
Q:
The green power light on the front of the camera does not stop flashing after 15-‐20
seconds following start up?
The network light will be lit any time there is a network detected, but if the power light flashes
this is indicative of a network connection error. Check the cables and connections, unplug the
Ethernet cable and power cable from the back of the camera and leave it for at least 30 seconds.
If you are trying to enable wireless operation, check you have the correct details for your wireless
network – you may need to contact your broadband service provider. Re-‐connect the Ethernet
and power cables and re-‐enter your wireless network settings in the Settings section of My View.
After clicking Finish, unplug the Ethernet and power cables again and leave for at least another 30
seconds. After this time, plug the power cable only back into the camera and test again.
