VHD-HD2CV
8
5. Troubleshooting
There are no field serviceable parts or circuits in the device. Opening the device will
void the warranty. If you think the device is malfunctioning, please contact Hall
Research.
5.1 Contacting Hall Research
There are no user serviceable parts in the device. Opening the device will void the
warranty.
If you determine that your video converter is malfunctioning, do not attempt to repair
the unit; instead, contact Hall Research Technical Support at 714-641-6607.
5.2 Shipping and Packaging
If you need to transport or ship your unit:
•
Package it carefully. We recommend that you use the original container.
•
Before you ship the units back to Hall Research for repair or return, contact us to
get a Return Authorization (RMA) number.
