GEM-EX
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© Copyright 2020 Hall Research, LLC.
5.0 Troubleshooting
If you are experiencing problems getting the GEM-EX to work properly, please
use the following troubleshooting suggestions.
Ensure that all connections are secure. Check all status LEDs to ensure
proper operation.
Try resetting the system by unplugging the power supply, waiting 5
seconds and plugging it back.
Try restoring factory defaults using the PC GUI.
Contacting Hall Research
If you determine that your GEM-EX is malfunctioning, do not attempt to repair
the unit.
Instead, contact Hall Research Technical Support at 714-641-6607. To return
the unit to Hall Research you must first get a Return Authorization (RMA)
number.
Package the unit carefully, if returning. We recommend that you use the original
container.
NOTE
There are no user-serviceable parts inside. Do not attempt to
try to repair the unit yourself, as this will void your
warranty.
