HDMI 2.0 HDBaseT Extenders
© Copyright 2020 Hall Research, LLC.
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6.0 Troubleshooting
If you are experiencing problems getting the ECHO to work properly, please use
the following troubleshooting suggestions.
Ensure the CATx cables do not exceed 70 m for 4K video, or 100 m for
1080p video in length.
The use of RJ45 couplers not recommended.
Substitute a shorter length or known-good cable to test the output port
or receiver.
Ensure the proper power supplies are used on each device:
o
ECHO-1S uses a 24 V
1 A
supply.
o
ECHO-4S uses a 24 V
4 A
supply.
o
ECHO-8S uses a 24 V
2 A
supply for main power, and 24 V
4 A
supply for receiver PoC power.
o
ECHO-RX2 does not use a power supply unless paired with
ECHO-1S ONLY. Use a 24 V 1 A supply.
Check the EDID routing.
For example, if the ECHO-RX2 is receiving a 4K signal, but some of the
monitors are 1080P; those monitors may not display an image.
Change the EDID routing to read the EDID from the 1080P display, or
whatever resolution is the highest common denominator.
Try resetting the system by unplugging the power supply, waiting 5
seconds, and plugging it back.
Alternately, press and hold the RST button for 3 seconds to reset to
Factory Default.
(The sender Device IDs MUST BE reprogrammed if used in a daisy-
chain configuration.)
Contacting Hall Research
If you determine that your ECHO sender or receiver is malfunctioning, do not
attempt to repair the unit.
There are no user-serviceable parts inside, and you will void your warranty.
Instead, contact Hall Research Technical Support at 714-641-6607. To return
the unit to Hall Research you must first get a Return Authorization (RMA)
number.
Package the unit carefully, if returning. We recommend that you use the original
container.
