Warranty Certificate
Congratulations! You have made an excellent choice of this quality product. Our
commitment to quality also includes our service. Should you, contrary to expectations,
experience defects due to manufacturing faults, we will provide you with a warranty
against defects as follows:
Warranty
The product is guaranteed to be free from defects in workmanship and parts for a period
of 12 months from the date of purchase. Defects that occur within this warranty period,
under normal use and care, will be repaired, replaced or refunded at our discretion. The
benefits conferred by this warranty are in addition to all rights and remedies in respect of
the product that the consumer has under the Competition and Consumer Act 2010 and
similar state and territory laws.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
Proof of Purchase
This warranty is valid for the original purchase and is not transferable. Please keep your
purchase docket, tax invoice or receipt as the best proof of purchase, and as proof of
date on which the purchase was made.
Extent of Warranty
This warranty is limited to defects in workmanship or parts. All defective products or
parts will be repaired or replaced. This warranty does not cover consumable items.
Normal Wear and Tear
This warranty does not cover normal wear and tear to the products or parts.
Exclusions
This warranty does not cover:
• Any defects caused by an accident, misuse, abuse, improper installation or operation,
lack of reasonable care, unauthorised modification, loss of parts, tampering or
attempted repair by a person not authorised by the distributor.
• Any product that has not been installed, operated or maintained in accordance with the
manufacturer’s operating instructions provided with the product.
• Any product that has been used for purposes other than domestic use.
To Make a Claim
If a defect in the goods appears within 12 months, you are entitled to claim a warranty.
Please contact after sales support via the link below:
www.hakunapets.com/contact-us
Please ensure that you have a copy of proof of purchase so that we are able to respond
as quickly and efficiently as possible.
