Warranty Information
Haivision One (1) Year Limited Warranty
Mantaray Administrator’s Guide, v1.0.3, Issue 01
52
extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability
of the remaining terms shall not be affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, HAIVISION
IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL
THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR
ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF
MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF
GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY
INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE
REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR
REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH HAIVISION PRODUCTS AND ANY
FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE
FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY
STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS.
OBTAINING WARRANTY SERVICE
Before requesting warranty service, please refer to the documentation accompanying this hardware product and the
Haivision Support Knowledge Base
http://haivision.com/support/knowledge-base
. If the product is still not func-
tioning properly after making use of these resources, please contact your Authorized Reseller or Haivision at
using the information provided in the documentation. The Authorized Reseller or
Haivision will help determine whether your product requires service and, if it does, will inform you how Haivision will
provide it. You must assist in diagnosing issues with your product and follow Haivision’s warranty processes.
Haivision may provide warranty service by providing a return material authorization (“RMA”) to allow you to return
the product in accordance with instructions provided by Haivision or Authorized Reseller. You are fully responsible
for delivering the product to Haivision as instructed, and Haivision is responsible for returning the product if it is found
to be defective. Your product or a replacement product will be returned to you configured as your product was when
originally purchased, subject to applicable updates. Returned products which are found by Haivision to be not defec-
tive, out-of-warranty or otherwise ineligible for warranty service will be shipped back to you at your expense. All
replaced products and parts, whether under warranty or not, become the property of Haivision. Haivision may require
a completed pre-authorized form as security for the retail price of the replacement product. If you fail to return the
replaced product as instructed, Haivision will invoice for the pre-authorized amount.
APPLICABLE LAW
This Limited Warranty is governed by and construed under the laws of the Province of Quebec, Canada.
This Limited Hardware Warranty may be subject to Haivision’s change at any time without prior notice.
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