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10-Troubleshooting

WARNING!

▶

Before maintenance, deactivate the appliance and disconnect the mains plug

from the mains socket.

▶

Electrical equipment should be serviced only by qualiﬁ ed electrical experts be-

cause improper repairs can cause considerable consequential damages.

▶

A damaged power cable should only be replaced by the manufacturer, its service

agent or similarly qualiﬁ ed persons in order to avoid hazard.

▶

For the safety of the end-user, self-repair or non-professional repair is not re-

commended. Please contact an after sales service.

10.1 Information codes

Many occuring problems could be solved by yourself without speciﬁ c expertise. In case

of a problem please check all shown possibilities and follow below instructions before you

contact an after sales service. See CUSTOMER SERVICE.

Following codes are displayed only for information referring to the washing cycle. No

measures must be performed.

Code

Message





The remaining wash cycle time will be 1 hour and 25 minutes.





The remaining wash cycle time including chosen end-time delay will be 6 hours and 30 min.



The washing cycle is ﬁ nished. The appliance shuts oﬀ automatically.



Door is closed because of high water level, high water temperature or spinning cycle.

 

The buzzer is deactivated.

 

The buzzer is activated.

 

The function keys is closed.The programme changing is invalid.

10.2 Troubleshooting with display code

Problem

Cause

Solution



•

Drainage error, water is not fully
drained within 6 minutes.

• Clean pump ﬁ lter.

•

Check drain hose installation.



• Lock error

•

Shut the door properly.



•

Water level not reached after 12
minutes.

•

Drain hose is self-syphoning.

•

Make sure that tap is fully opened and
water pressure is normal.

•

Check drain hose installation.



•

Water protective level error

• Contact the After sales service.



•

Drainage error, water is not fully
drained in set time (Refresh prog.)



•

Temperature sensor error

• Contact the After sales service.



•

Heating error

• Contact the After sales service.



•

Motor error

• Contact the After sales service.

Содержание HW100-BD14979U1

Страница 1: ...EN HW80 BD14979U1 HW90 BD14979U1 HW100 BD14979U1 User manual Washing machine ...

Страница 2: ...s carefully before using this appliance The instructions con tain important information which will help you get the best out of the appliance and ensure safe and proper installation use and maintenance Keep this manual in a convenient place so you can always refer to it for the safe and proper use of the appliance If you sell the appliance give it away or leave it behind when you move house make s...

Страница 3: ... 4 2 Product description 7 3 Control panel 8 4 Programmes 12 5 Consumption 13 6 Daily use 14 7 hOn 19 8 Eco friendly washing 22 9 Care and Cleaning 23 10 Troubleshooting 26 11 Installation 29 12 Technical data 33 13 Customer service 34 ...

Страница 4: ...rom the appliance un less they are constantly supervised Children shall not play with the appliance Do not let children or pets come close to the appliance when the door is open Store washing agents out of reach of children Pull up zips ﬁx loose threads and take care for small items to prevent laundry from being entangled If necessary use an ap propriate bag or net Do not touch or use the applianc...

Страница 5: ... they carry out cleaning and maintenance Disconnect the appliance from the electrical supply before un dertaking any routine maintenance Keep the lower part of the porthole clean and open door and detergent drawer if appliance is not in use to prevent odours Do not use water spray or steam to clean the appliance Replace a damaged supply cord only by the manufacturer its service agent or similarly ...

Страница 6: ...n electrician Use a separate earthed socket for the power supply which is easy accessible after installation The appliance must be earthed Only for UK The appliance s power cable is ﬁtted with 3 cord grounding plug that ﬁts a standard 3 cord grounded socket Never cut oﬀ or dismount the third pin grounding After the appliance is installed the plug should be accessible Make sure the hose joints and ...

Страница 7: ...es and diﬀerent models the illustrations in the following chap ters may diﬀer from your model 1 Detergent Softener drawer 2 Worktop 3 Control panel 4 Door 5 Filter cover 6 Adjustable feet 1 Transportation bolts T1 T4 2 Backcover 3 Backcover screws 9EA 4 Power cord 5 Drain hose 6 Water inlet valve 2 1 2 2 Rear side Fig 2 2 2 2 Accessories Check the accessories and literature in accordance with this...

Страница 8: ...ng a button when turning the programme selector Note Power oﬀ Without WIFI connection the switched on appliance automatically powers oﬀ if it is not activated within 2 minutes before starting the program or at the end of the program With WIFI connection the waiting time duration is 24h at the end of programme The acoustic signal can be selected if necessary see DAILY USE see P18 6 13 3 1 Power but...

Страница 9: ...l options are disabled If a button has multiple options the desired option can be selected by pressing the button sequentially Note Factory settings To get best results in each programme Haier has well deﬁned speciﬁc default settings If there is no special requirement default settings are recommended 3 4 1 Function button Delay Press this button Fig 3 6 to start the programme with a delay End time...

Страница 10: ... 8 to change the washing temperature of the programme If no value is illumina ted the display the water will not heated 3 4 4 Function button Speed Touch this button Fig 3 9 to change or deselect the spin of the programme If no value is illuminated the display the laundry will not spin 3 4 5 Function button Extra Rinse Touch this button Fig 3 10 to rinse the laundry more intense with fresh water T...

Страница 11: ... again the two buttons The child lock indicator lights up when the child lock works Feature is optional when the machine is running The display shows Fig 3 15 if a button will be pressed when the child lock is activated The change is not running 3 6 Detergent drawer Open dispenser drawer the following components can be seen Fig 3 16 1 The main washing compartment for powder or liquid detergent 2 C...

Страница 12: ...AllergyCare 8 9 10 to90 60 º Cotton Synthetics 1000 Quick15 2 1 to40 º Cotton Synthetics 1000 Wool 1 to40 Machine washable fabric made of wool or with wool content 800 Spin 8 9 10 Non fragilefabric 1000 Cotton20 8 9 10 º Cotton 1000 Eco40 60 8 9 10 º 1400 Yes º Optional No Detergent compartment for 1 Detergent 2 Softener or care product Detergent 3 3 Preset Delay Stain removal Auto Dose Extra Rins...

Страница 13: ...0 60 2 0 2 40 0 245 28 0 25 1400 55 0 Cotton20 C 8 0 1 00 0 320 75 0 20 1000 65 0 Cotton60 C 8 0 1 40 1 800 75 0 57 1400 55 0 Wool 30 C 2 0 0 45 0 350 38 0 30 800 37 0 Quick15 30 C 2 0 0 23 0 350 38 0 30 1000 65 0 9 kg Eco 40 60 9 0 3 48 0 760 70 0 30 1400 53 0 Eco 40 60 4 5 2 52 0 525 44 0 30 1400 53 0 Eco 40 60 2 5 2 45 0 248 33 0 25 1400 55 0 Cotton20 C 9 0 1 10 0 330 80 0 20 1000 65 0 Cotton60...

Страница 14: ...e sewn on tightly Place sensitive items like laundry without ﬁrm hem delicate underwear Dessous and small items such as socks belts bras etc in a wash bag Unfold large pieces of fabric such as bed sheets bedspreads etc Turn jeans and printed decorated or color inten sive textiles inside out possibly wash separately 6 1 Power supply Connect the washing machine to a power supply 220V to 240V 50Hz Fi...

Страница 15: ...ot tumble dryr Line drying Flat drying Ironing Iron at a maximum temperature up to 200 C Iron at a medial tem perature up to 150 C Iron at a low temper ature up to 110 C withoutsteam steam ironing may cause irre versibledamage Do not iron Professional Textile Care Dry cleaning in tetra chloroethene Dry cleaning in hy drocarbons Do not dry clean Professional wet clean Do not professional wet clean ...

Страница 16: ...d of detergent Universal Colour Delicate Special Softener Smart L P L P o Shirt L P L P o Cotton L P L P o Synthetics L P o Delicate L P L P o Refresh Remote L P L P L Baby Care L P L P o Allergy Care L P L P o Quick 15 2 L L o Wool L P L P o Spin Cotton 20 C L P L P o Eco 40 60 L P L P o L gel liquid detergent P powder detergent O optional _ no If using liquid detergent it is not recommended to a...

Страница 17: ...Dose Extra Rinse Speed Stain removal Delay Temp Wool Spin Smart Shirt Quick 15 Cotton Remote Babycare Synthetics Eco 40 60 Cotton 20 C Delicate Allergy care Refresh Anti crease Extra Rinse Speed 6 7 Switch on the appliance Touch the Power button to switch on the appliance Fig 6 5 The LED of the Start Pause button is ﬂashing 6 8 Select a programme To get the best washing results select a programme ...

Страница 18: ... on the appliance 2 Select the Spin programme 3 Touch the Anti crease button and Speed button at the same time for about 3 seconds will be displayed and the buzzer will be deactivated For activating the buzzer press these two buttons at the same time again will be displayed Note Door lock For safety reasons the door is locked partially during the washing cycle It is only pos sible to open the door...

Страница 19: ...ns and the display interface of the APP may diﬀer from the following description 7 1 General This appliance is WiFi enabled With hOn APP you can use your smartphone to control the program 7 3 Download and installation of hOn APP Download the hOn App on your device by framing the following QR code or by the link go haier europe com download app WARNING Please observe the safety precautions in this ...

Страница 20: ...ﬀmode 1 To exit remote control while a cycle is running press START PAUSE button on the control panel The cycle will pause and Remote will blink 2 If conditions permit the door will unlock 3 Toresumethecycle closethedoorandpressSTART PAUSE button The remote con trol will be reactivated and remote will be ﬁxed 4 ControltheapplianceusingtheAPP 1 At the end of the cycle the door will unlock and the r...

Страница 21: ...e only if you are going to sell your washer 1 Select the Remote program 2 displayed 3 Longpress Delay buttonfor5secondstill displayed 4 Conﬁgurationinformationisdeletedandreset conﬁguration rotatetheknobtoselect otherprogramorshutdowntoexit 7 8 Conﬁguration information deleted ...

Страница 22: ...Raise default settings only due to heavy staining Select max spinning speed if a domestic dryer is used Note General information The eco 40 60 programme is able to clean normally soiled cotton laundry declared to be washable at 40 C or 60 C together in the same cycle and that this programme is used to assess the compliance with the EU ecodesign legislation Themosteﬃcientprogrammesintermsofenergyco...

Страница 23: ...4 6 6 6 6 6 6 6 9 9 9 4 4 4 13 74 3 3 30 0 0 0 0 06 6 6 11 82 色色色灯灯灯珠珠珠 6x 3 3 5 盲孔深度2 5 m m m m m S S St t t S S S S S St t t Mix Synthetic Allergy Care Wool Spin Refresh Eco 40 60 Remote Quick 15 Smart Cotton Cotton 20 C 1 2 9 1 Cleaning the detergent drawer Take always care there are no detergent residues Clean the drawer regularly Fig 9 1 1 Pull out the drawer until it stops 2 Press the ...

Страница 24: ...Fig 9 13 9 5 Long periods of disuse If the appliance is left idle for a longer period 1 Pull out the electrical plug Fig 9 6 2 Turn oﬀ water supply Fig 9 7 3 Open the door to prevent formation of moisture and odours Leave doors open while not in use Before next usage carefully check the power cord wa ter inlet and drain hose Make sure everything is prop erly installed and does not leak WARNING Sca...

Страница 25: ... has to be clean and unhurt If the lid is not full tightened water can escape The ﬁlter must be in place or it may lead to leakage 9 Clean carefully pump ﬁlter e g using running water Fig 9 14 10 Reﬁx it thoroughly Fig 9 15 11 Close service ﬂap 9 15 9 14 ...

Страница 26: ...ycle No measures must be performed Code Message Theremainingwashcycletimewillbe1hourand25minutes Theremainingwashcycletimeincludingchosenend timedelaywillbe6hoursand30min The washing cycle is ﬁnished The appliance shuts oﬀ automatically Door is closed because of high water level high water temperature or spinning cycle The buzzer is deactivated The buzzer is activated The function keys is closed T...

Страница 27: ...water pressure Door is not properly closed Close the door properly Water supply failure Ensure the water supply Machine is draining while being ﬁlled Height of drain hose is below 80 cm Make sure that drain hose is properly installed Drain hose end could reach into water Make sure the drain hose is not in water Drainage failure Drain hose is blocked Unblock drain hose Pump ﬁlter is blocked Clean p...

Страница 28: ...dry laundry Choose an other detergent Laundry has grey patches Caused by fats such as oils creams or ointments Pretreat the laundry with a special cleaner 10 1 Should the error messages reappear even after the taken measures switch oﬀ the appli ance disconnect the power supply and contact the customer service Note Foam formation If too much foam is inspected during spin cycle motor stops and drain...

Страница 29: ...onal could help to reduce noise please assemble it or not according to your own demand 11 2 OPTIONAL Install noise reduction pads 1 When opening the shrink package you will ﬁnd some noise reduction pads These are used for re ducing noise Fig 11 1 2 Lay the washing machine down to its side porthole pointing upwards bottom side towards operator Fig 11 2 3 Take out the noise reduction pads and remove...

Страница 30: ...re moved before installation to prevent damage The assembly takes place in reverse order Note Keep in safe place Keep the transportation bolts in a safe place for later use Whenever the appliance is to be moved at ﬁrst reinstall the bolts 11 5 Aligning the appliance Adjust all feet Fig 11 8 to achieve a complete level position This will minimize vibrations and thus noise during use It will also re...

Страница 31: ... or if the pipe is at a height of less than 80 cm the washing machine will continuously drain while being ﬁlled self siphoning Drain hose is not to be extended If necessary contact after sales service The junction must lie above the siphon A spigot connection is usually closed by a pad A That must be removed to prevent any disfunc tion Fig 11 11 Secure the drain hose with a clamp 11 9 11 10 11 11 ...

Страница 32: ...h connection check if power supply socket and fusing are appropriate to the rating plate the power socket is earthed and no multi plug or extension are used the power plug and socket are strictly according Only UK The UK plug meets BS1363A standard Put the plug into the socket Fig 11 14 11 14 11 7 Fresh Water Connection Make sure that the gaskets are inserted 1 Connect the water inlet hose with th...

Страница 33: ...D Overall depth of product mm 577 E Depth of door open mm 1085 F Minimum door clearance to adjacent wall mm 300 TOP VIEW L L A W FRONT VIEW A B E D C Note Dimensions The exact height of your washer is dependent on how far the feet are extended from the base of the machine The space where you install your washer needs to be at least 40 mm wider and 20 mm deeper than its dimensions 12 3 Standards an...

Страница 34: ...rranty For general business enquiries please ﬁnd below our addresses in Europe European Haier addresses Country Postal address Country Postal address Italy Haier Europe Trading SRL Via De Cristoforis 12 21100 Verese ITALY France Haier France SAS 53 Boulevard Ornano Pleyad 3 93200 Saint Denis FRANCE Spain Portugal Haier Iberia SL Pg Garcia Faria 49 51 08019 Barcelona SPAIN Belgium FR Belgium NL Net...

Страница 35: ......

Страница 36: ...HW80 BD14979U1 HW90 BD14979U1 HW100 BD14979U1_EN ...

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