15
TEMPERATURE AND MOISTURE
PROBLEM
POSSIBLE CAUSE(S)
SOLUTION
Refrigerator or
freezer is too warm
Temperature control is not set low enough
Adjust the compartment to a colder setting; allow 24 hours for the
temperature to adjust.
Doors opened frequently or left open
Keep door closed / Check that a package is not preventing door from
closing.
Warm food added recently
Allow time for food and refrigerator to cool.
The space between the back of the
refrigerator and the wall is too close.
Allow 2” (5 cm) space between the back of the refrigerator and the
wall.
Items against back of compartments are
blocking proper airflow
Store items only inside the trim of the glass shelves; don’t place
items against sides of the compartments or directly in front of any
vents.
Refrigerator or
freezer is too cold
Temperature control is set too low
Adjust temperature in the compartment to the next warmer setting;
allow 24 hours to adjust.
Moisture on
exterior/interior of
refrigerator
High humidity
This is normal. Dry surface and adjust temperature to slightly colder
setting.
Doors opened frequently or left open
Keep door closed. Check that a package is not preventing door from
closing.
Open container of water in refrigerator
Cover or seal container.
Frost or ice crystals
on frozen food
Freezer door left open or opened frequently
Adjust the temperature to a warmer setting; allow 24 hours to adjust.
Items blocking freezer air vents and
preventing proper air flow
Move items away from rear wall.
Ice dispenser door stuck open.
Check for obstructions.
Food freezing in
refrigerator
Food placed too close to the air vent
Move items away from back and top of the refrigerator.
Temperature control set too cold
Adjust the temperature to a less cold setting.
ICE AND WATER
PROBLEM
POSSIBLE CAUSE(S)
SOLUTION
The ice maker is
not producing ice,
enough ice, or
hollow cubes
Ice maker is not turned on
Make sure the ice maker switch is in the ON position.
New installation
Wait 24 hours after installation for ice production to begin.
Kink in the water line
Straighten the water supply line.
Water filter clogged or installed incorrectly
Remove the water filter and operate the ice maker. If ice volume
improves, the filter may be clogged or incorrectly installed. Replace
water filter, or install it correctly.
Inadequate water pressure
Contact a licensed, qualified plumber.
Dispenser is not
operating properly
Not connected to water supply or water
shutoff valve not opened
Connect refrigerator to a water supply and turn the water shutoff
valve fully open.
Recently removed the door
Make sure the dispenser water tubing and wire harness have been
properly reconnected.
Inadequate water pressure
The water pressure to the home determines the flow from the
dispenser. The water pressure must be at least 35 psi (241 kPa).
Refrigerator door is not closed completely
Check for obstructions, and close the door firmly.
Water is leaking
from the dispenser
Glass is not held under the dispenser long
enough
Hold the glass under the dispenser 2 to 3 seconds after releasing
the dispenser lever. It is normal for the dispenser to continue to
dispense a couple drops of water after the lever is released.
New installation or recently replaced water
filter
Flush the water system by dispensing water for 5 minutes.
Water from the
dispenser is warm
Water has not recently been dispensed
The first glass of water may not be cool . Discard the first glass of
water.
Recently dispensed a large amount of water
Allow 24 hours for water to cool completely.
Refrigerator is not connected to a cold water
pipe
Make sure the refrigerator is connected to a cold water pipe.
FOR MORE HELP, VISIT HAIER.COM OR CALL THE CONSUMER HELP LINE AT
1-877-377-3639.
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