TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
OPERATION
PROBLEM
POSSIBLE CAUSE(S)
SOLUTION
Refrigerator does not run
Refrigerator is unplugged.
Plug into a grounded 3 prong outlet.
The circuit breaker is tripped/turned off
or the fuse is blown.
Reset / Turn on circuit breaker or replace fuse.
Refrigerator is in defrost mode.
Wait approximately 40 minutes for defrost cycle
to end, and the cooling system to restart.
Refrigerator compressor
runs frequently or for long
periods of time.
NOTE: This refrigerator
is designed to run for
longer periods of time at
a lower energy usage.
Refrigerator is first plugged in.
This is normal. Allow 24 hours for the refrigerator
to cool down.
Warm food or large amounts of food
added.
This is normal.
Door is blocked open.
Rearrange or remove items that are keeping the
door from closing completely.
Hot weather or frequent openings
This is normal. Limit door openings
Temperature control set to coldest
setting.
Adjust temperature to a warmer setting.
Refrigerator has an odor
Food is not sealed or packaged properly.
Reseal packaging. Place an opened box of baking
soda in the refrigerator, replace every 3 months.
Interior needs to be cleaned.
Clean the interior. See “Cleaning.“
Food stored too long.
Dispose of spoiled food.
Light does not come on
Refrigerator is unplugged.
Plug into a grounded 3 prong outlet.
LED light is burned out.
Contact a qualified technician to replace the
burned out LED.
Doors do not close properly
Refrigerator is not level.
Level the refrigerator. See “Leveling.“
Door is blocked open.
Rearrange or remove items that are keeping the
door from closing completely.
Vibration or rattling
Refrigerator is not resting firmly on
floor.
Level the refrigerator. See “Leveling.“
It sounds like water is
flowing from the
refrigerator.
Refrigerant flowing in the lines will make
this sound when the compressor starts
and stops.
This sound is normal.
The refrigerator has an automatic
defrosting system. The defrosted water
will make this sound.
This sound is normal.
Humming or buzzing
sounds
The compressor and fans for cold air
circulation can make this sound.
This sound is normal.
This sound is normal. If the refrigerator is not
level, the sound will be louder.
Cracking or clicking sounds
The interior parts will make this sound
as they contract and expand in response
to temperature changes.
This sound is normal.
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