Problem
Possible causes
What to do
The induction hob cannot be
turned on.
No power.
Make sure the induction hob
is connected to the power
supply and that it is switched
on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and
the problem persists, call a
qualified technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section
‘Using your induction cooktop’
for instructions.
The touch controls are difficult
to operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch control area
is dry and use the ball of your
finger when touching the
controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and
smooth bases. See ‘Choosing the
right
cookware’.
See ‘Care and cleaning’.
Some pans make crackling
or clicking noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware
and does not indicate a fault.
The induction hob makes a
low humming noise when used
on
a high heat setting.
This is caused by the technology
of induction cooking.
This is normal, but the noise should
quieten down or disappear
completely when you decrease the
heat setting.
Fan noise coming from the
induction hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction hob off.
This is normal and needs no action.
Do not switch the power to the
induction hob off at the wall while the
fan is running.
Pans do not become hot and
don't appear in the display.
The induction hob cannot
detect the pan because it is not
suitable for induction cooking.
The induction hob cannot detect
the pan because it is too small
for the cooking zone or not
properly centred on it.
Use cookware suitable for
induction cooking. See section
‘Choosing the right cookware’.
Centre the pan and make sure that
its base matches the size of the
cooking zone.
The induction hob or a
cooking zone has turned itself
off unexpectedly, a tone
sounds and an error code is
displayed (typically alternating
with one or two digits in the
cooking timer
display).
Technical fault.
Please note down the error
letters and numbers, switch
the power to the induction
hob off at the wall, and
contact a qualified
technician.
7.
Hints and Tips
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