H
D
E 1
6.0
5.2
02
2
73
2.2
2.1
10
56
9. Troubleshooting
If the faults cannot be remedied, contact your responsible DIALOCK technician or visit
www.hafele.com.
10. Reset
A reset is required for maintenance purposes or for remedying faults.
There are two reset options:
• Simple reset,
• complete reset.
Fault when opening
Possible cause
Remedy
Acoustic signal is heard
twice.
• User key is not authorised. • Program the user key.
6. Programming user keys, page 48
LED does not change
from red to green.
• Distance between user key
and antenna too great.
• Observe the maximum distance of
25 mm between the user key and
antenna.
• User key is not authorised. • Program the user key.
6. Programming user keys, page 48
• User key is not recognised. • Check lock installation conditions
Installation references, page 43
• User key approaching the
antenna too slowly.
• Approach the antenna with the user key
more quickly
Lock does not open.
• User key is not authorised. • Program the user key.
6. Programming user keys, page 48
• Locking element jams / is
stiff.
• Lock is under tension. Check loading of
furniture item.
• Adjust the locking element. Note
adjustments and tolerances!
Installation references, page 43
Fault when locking
Possible cause
Remedy
Lock does not close.
• Locking element (door,
drawer) misaligned or not
adjusted
• Adjust the locking element. Note
adjustments and tolerances!
•
4.1 Installation references, page 43
• Batteries very low
• Replace batteries
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