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Warranty: Laundry
—
Washing Machines
Warranty
Terms & Conditions
This document sets out the terms and
conditions of the product warranties for Häfele
Australia refrigeration appliances. It is an
important document. Please keep it with your
proof of purchase documents in a safe place
for future reference should you require service
for your Appliance.
1. IN THIS WARRANTY
a. ‘acceptable quality’ as referred to in
clause 12 of this warranty has the same
meaning referred to in the ACL;
b. ‘ACL’ means Trade Practices
Amendment (Australian Consumer Law)
Act (No.2) 2010;
c. ‘Appliance’ means any Häfele
branded product purchased by you
accompanied by this document;
d. ‘ASR’ means Häfele Australia
authorised service representative;
e. ‘ASA’ means authorised service agent
of Hafele Australia or its ASR;
f. ‘Hafele Australia’ means Häfele
Australia Pty Ltd of 8 Monterey Road,
Dandenong, Victoria, Australia 3175
ACN 006 021 432 in respect of
Appliances purchased in Australia;
g. ‘major failure’ as referred to in clause 10
of this warranty has the same meaning
referred to in the ACL and includes a
situation when an Appliance cannot be
repaired or it is uneconomic for Häfele
Australia, at its discretion or that of its
ASR, to repair an Appliance during the
Warranty Period;
h. ‘Warranty Period’ means:
i. where the Appliance is used for
personal, domestic or household
use (i.e. normal single family
use) as set out in the instruction
manual, the Appliance is warranted
against manufacturing defects for
36 months, following the date of
original purchase of the Appliance;
ii. This product has been designed
for use in a normal domestic
(residential environment). This
product is not designed for any
commercial use. Any commercial
use by the customer will reduce
this warranty to our Commercial
warranty of 3 months.
i. ‘you’ means the purchaser of the
Appliance not having purchased
the Appliance for re-sale, and ‘your’
has a corresponding meaning.
2. This warranty only applies to Appliances
purchased and used in Australia and is in
addition to (and does not exclude, restrict,
or modify in any way) any
non-excludable statutory warranties
in Australia.
3. During the Warranty Period Häfele Australia
or its ASR will, at no extra charge if your
Appliance is readily accessible for service,
without special equipment and subject
to these terms and conditions, repair or
replace any parts which it considers to be
defective. Häfele Australia or its ASR may
use remanufactured parts to repair your
Appliance. You agree that any replaced
Appliances or parts become the property
of Häfele Australia or its ASR. This warranty
does not apply to light globes, batteries,
filters or similar perishable parts.
4. Service under this manufacturer’s warranty
must be provided by an ASA. Such service
shall be provided during normal business
hours. This warranty certificate should
be shown when making any claim. This
Warranty is an extra benefit and does not
affect your legal rights.
5. Parts and Appliances not supplied by
Häfele Australia or its ASR are not covered
by this warranty.
6. You will bear the cost of transportation,
travel and delivery of the Appliance to
and from Häfele Australia or its ASR. If you
reside outside of the service area, you will
bear the cost of:
a. travel of an authorised representative;
b. transportation and delivery of the
Appliance to and from Häfele Australia
or its ASR, in all instances, unless the
Appliance is transported by Häfele
Australia or its ASR, the Appliance is
transported at the owner’s cost and
risk while in transit to and from Häfele
Australia or its ASR.
7. Proof of purchase is required before you
can make a claim under this warranty (i.e.
Tax Invoice, builder’s contract, etc)
8. You may not make a claim under this
warranty unless the defect claimed is due
to faulty or defective parts or workmanship.
Häfele Australia is not liable in the following
situations (which
are not exhaustive):
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