8
In order to allow fast processing of your query, the data from the type plate of the appliance are
necessary unconditionally:
Exact designation of the type
(execution, model)
Serial number
The type plate is situated on the rear side of the stove and on the title page of the Operation Manual.
9.1. Orders of spare parts
Moreover, please pay attention to technical drawings and tables in the specification of the appliance, where you will
find the correct denomination of the required spare part.
Concerning the fire clay spare parts, you will find detailed information in the specification of the appliance in the
chapter 2.1 Spare parts
– combustion chamber. In these drawings, the fire clay bricks are marked with the letters A-
D.
We reserve the right of changing the dimensions and construction, as well as of technical and optical changes,
mistakes, printing errors and faults in sentences.
You will find all documents, as e.g. the Operation Manual, specification of the appliance, testing reports etc., as well
as the contact data, also on:
www.haassohn.com
9.
Orders of spare parts / questions of the service / complaints
In case of ordering spare parts, or with questions concerning the repairs and service, or when lodging a complaint,
address always
directly your Haas+Sohn vendor
, from whom you have bought the appliance.
8. Guarantee
HAAS + SOHN gives the buyer a guarantee in the frame of valid legal regulations. The two-year guarantee runs from
the moment of the actual hand-over.
As a document, the respective invoice is to be presented.
If
a
defect
occurs
in
your
appliance
within
the
warranty
period,
HAAS
+
SOHN
will
correct
(repair)
this
defect
in
the
shortest
possible
time
or
optionally
replace
the
defective
item.
Cancellation
of
the
contract
/a
reduction
in
price
is
excluded
in
so
far
as
this
does
not
conflict
with
the
statutory
regulations.
Only
replacement
parts
that
are
expressly
authorised
or
offered
by
the
manufacturer
may
be
used.
Replacement
parts
that
are
covered
by
the
warranty
and
which
the
customer
can
replace
himself
are
provided
free
of
charge
during
the
warranty
period.
Replacement
parts
are
provided
without
service
intervention.
However,
if
the
customer
requires
assembly
of
replacement
parts
by
a
service
technician,
this
service
is
charged.
Changes
to
the
item
purchased
that
are
connected
with
normal
use,
invalidate
a
warranty.
Maintenance
or
cleaning
not
performed
or
performed
inadequately,
a
flue
draft
that
is
incorrectly
set
to
the
appliance
or
is
insufficient
or
too
high,
improper
commissioning,
negligence
and
changes
to
the
appliance,
also
invalidate
a
warranty.
WARNING
If
any
constructional
change
is
made
to
the
stove
or
if
it
is
not
used
for
the
intended
purpose,
any
claim
under
warranty
lapses.
