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5.10. Trouble-shooting
The stove heats badly or produces
smoke when:
Remedy:
The stove heats badly or
produces smoke when:
Remedy:
a stove has been chosen which is
too small for the size or the
building style of the room,
Choose the correct size of
stove.
a supply of fresh air from outside
is lacking,
Ventilate the room more
frequently and possibly
remove window seals
the stove or the stove pipe is rusty, Clean the stove and the
stovepipes at the right time.
the heat transmitting surfaces of
the heat exchanger are dirty,
Clean the heat exchanger.
the connection of the stove to the
chimney is not airtight,
Examine the connection
and seal it.
the water pressure in the system
is too low (lack of water),
Check the water pressure
(possibly refill with water).
the stove is heated with the wrong
kind of fuel,
Use fuels according to the
operating instructions.
the heating system keeps
overheating,
The user checks if the
radiators are open or
you speak with your heating
engineer.
the stove is wrongly connected or
the chimney overloaded,
Advice from the master
chimney sweep.
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6. Guarantee
6.1. General
HAAS + SOHN
accept two years of guarantee for this
appliance as part of the warranty guidelines, except for parts
directly exposed to fire (wear parts). The guarantee
commences with the day of delivery. The invoice must be
presented as proof.
6.2. Warranty guidelines
If a defect occurs in your device within the guarantee period,
HAAS + SOHN
will correct (improve) this defect in the
shortest possible time or optionally replace the defective
item. Cancellation of the contract/a price reduction is
excluded in so far as this exclusion does not conflict with
legislation. Only replacement parts that are expressly
authorised or offered by the manufacturer may be used.
We would like to point out that our customer service offices
are also available on the usual terms and conditions at any
time after the expiry of the guarantee.
We reserve the right to make technical changes.
HAAS + SOHN gives
no guarantee
for damage to or
defects in devices or parts there of that have been caused by:
Changes to the subject of the purchase that are connected
with normal wear and tear (fire clay, Vermiculite, grate,
glass ceramics and seals etc.), incorrect operation (e.g.
overheating), overloading, neglect and changes without
the, consent of
HAAS + SOHN
are excluded from the
guarantee
6.3. Complaints
Please lodge your complaints exclusively with your
specialist dealer. When doing so it is imperative that you
quote the type and manufacturing number of your chimney
stove. These details are found on the nameplate of the
appliance (at the back of the appliance).
7. Information
concerning
the
ordering
of
replacement parts
When ordering replacement parts please quote the full type
and manufacturing number of your chimney stove. This
information can be found on the nameplate of the appliance
(at the back of the appliance).
Also observe the technical drawings and tables on the
Equipment Sheet where the correct designation of the
required replacement part can be found. To order refractory
replacement parts the refractory bricks are numbered in these
drawings, looking at the drawings from the top (top view).
Warning!
The fireplace must not be changed!
Only replacement parts expressly approved or offered by the
manufacturer must be used. Please contact your specialist
dealer if required.
We accept no liability for changes made after going
to press with these instructions
.
We
reserve
the
right
to
make
changes
.
