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Obtaining support for your product
Register your product
Warranty and other service benefits start from the date of purchase, so it is important to register your
product quickly to ensure you get full use of the warranty and other service benefits available to you.
Warranty and other service benefits are enabled through product registration. Register your product at
http://www.h3cnetworks.com
, go to
Support
,
Product Registration
. Support services are
based on accounts that you create or have authorization to access. First time users must apply for a user
name and password that provides access to a number of eSupport features including Product Registration,
Repair Services, and Service Request. If you have trouble registering your product, please contact 3Com
Global Services for assistance.
Purchase value-added services
To enhance response times or extend warranty benefits, contact 3Com or your authorized reseller. Value-
added services like Express
SM
and Guardian
SM
can include 24x7 telephone technical support, software
upgrades, onsite assistance or advance hardware replacement. Experienced engineers are available to
manage your installation with minimal disruption to your network. Expert assessment and implementation
services are offered to fill resource gaps and ensure the success of your networking projects. More
information on 3Com maintenance and Professional Services is available at
http://www.h3cnetworks.com
.
Contact your authorized reseller or 3Com for a complete list of the value-added services available in your
area.
Troubleshoot online
You will find support tools posted on the web site at
http://www.h3cnetworks.com/
under
Support
,
Knowledgebase
.
The Knowledgebase
helps you troubleshoot H3C products. This
query-based interactive tool contains thousands of technical solutions.
