Function Key
Features Settings
113
This feature is not available on all servers. For more information, contact your system
administrator.
ACD (Pending)
ACD feature is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a specific person
but who require assistance from any of multiple persons at the earliest opportunity. The ACD
feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of
incoming calls to the registered IP phone users. To use this feature, you should configure an ACD
key in advance.
To configure the ACD via phone interface
1.
Press Menu
→
Features
→
Function Keys
→
Line or Memory keys as Function Keys
→
Memory key1(for example)
2.
Select the wanted Line or Memory key.
3.
Press
and
or press
key to select the ACD.
4.
Enter the label in the label field.
5.
Select the desired account in the Account field.
6.
Press
or Save soft key to save the configuration
To configure the ACD via web interface:
1.
Click Function keys
→
Memory Key.
2.
Select the desired Key and select ACD in the Type.
3.
Enter the label in the label field.
4.
Select the desired account from the pull-down list of Account field.
5.
Click the
button to save the configuration.
Note
：
