17. FAQ
Gyroor is not responsible for damage caused by unreasonable use, please watch Gyroor's instructional video before
use.
Link: https://gyroorboard.com/pages/review
1. How to download app?
Please download by searching“Gyroor ”on app store or google play.
2. How to connect app and bluetooth speaker?
For the app , after you download the APP of gyroor, You need to use your email to register and set a password. After
the setting is successful, you can log in to our APP with your account.after you log in the APP, you can see a sign for
bluetooth on the upper left corner, click it you will enter a new page , then choose scan , when you see the “Gyroor ”,
click it will show connect successfully. For connecting the bluetooth speaker of the G11, please open the bluetooth
on phone setting and search , the name of bluetooth is like “Wheel-music”, then you can connect it directly.
3. I can not find the bluetooth for app or bluetooth speaker, does it support app and bluetooth speaker
function?
The G11 support app and bluetooth speaker function, if you can not find the bluetooth , please restart the
hoverboard or phone . If it still can not connect successfully, please try another smartphone with different system.
4. I can not connect the app /bluetooth, what should I do
If you can not connect the app or bluetooth speaker, please restart the G11 or phone . if it still can not connect
successfully, please try another smartphone with different system.
If you need , please contact Gyroor customer service.
5. Do you have any suggestion for a new user?
Please subscribe Gyroorboard facebook, we will upload teaching video there.
a.For beginners, please practice on a flat ground, and adjust it to child mode.
b.Step on one foot at a time.
c.If having issues on stabilizing yourself, try pressing your feet against the outer edge.
d.Make sure that you have someone or something to hold on.
e.Step off backwards, not forwards.
f.Tilt both your feet forward to go straight.
g.Tilt them back to go backwards.
h.Slightly tilt your right foot to turn left.
i.Slightly tilt your left foot to turn right.
j.You can get through tighter spaces by moving the board back and forth.
k.Try not to freak out when getting on, confidence is key,be confident and just relax. l.Just have some fun with it for a few
minutes that you can master it well.
6. The hoverboard is shaking, it is a little dangerous , what`s the problem?
If shaking, it's possible that the user's weight is not enough for the hoverboard, you can adjust it to child mode by
gyroor app or adjust by hands.
App adjustment: conversion of adult mode and child mode
Manual adjustment: Stand up the G11, press the power button to turn it on - release the button - then kee press. The
button remains for about 6 seconds until the drip sound is heard and the balance hoverboard is restarted. Complete
child mode switching.
7. The speed of two sides of the wheel is different/ I can not turn fluently with the hoverboard/ one side of the
pedals is not on the horizontal line when starting up , what should I do?
The hoverboard is losing balance now, please calibrate it.
Confirm that the hoverboard is in the off state and keep both side of the pedals parallel to the horizontal plane.
Make sure the hoverboard is turned off , press and hold the power switch for 5 seconds and then release it. When you
hear a sound, the system starts to calibrate; the red light (that is, the running indicator and the left turn indicator)
flashes 3 times.
Wait until the red light is on, the system calibration is complete, and you can cycle when you turn it off and on again.
8. I’m an experienced rider, I do not like the self--balance, can I cancel it?
Yes, you can canceled it ,adjust it by gyroor app or hands:
App adjustment: conversion of self-balance and unself-balance.f
Manual adjustment:Place the car horizontally - make sure the G11 is turned on, press the power switch for about 6
seconds, until you hear the drip sound, restart the mode to complete the mode switch.
9. when I stop riding, the G11 is shaking heavily, is it normal?
If you suddenly stop using and down , the G11 will shake for seconds , it caused by the strong power. We advise that you
can adjust it to child mode, that would reduce the shaking. And we suggest do not stop suddenly.
10. What should I do if there are problems with my G11?
A: If you find there are some problems on hoverboard, please contact GYROOR customer service by facebook @Gyroor
or email [email protected] , [email protected]
, with a video to show the problem and your order number
is also needed. Gyroor would help to solve it soon.
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