XPS DIAMOND 2.0 USB
TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.hercules.com and select your language. From there you
will be able to access various utilities (Frequently Asked Questions (FAQ), the latest versions of drivers and software) that may
help to resolve your problem. If the problem persists, you can contact the Hercules products technical support service
(“Technical Support”):
By email:
To reach our Technical Support via email, you must first register online on the http://ts.hercules.com/ website. The information
that you provide will help our technicians to resolve your problem as quickly as possible.
Click on Product Registration and follow the instructions displayed onscreen. If you have already registered your product,
please enter your user info in the Username and Password fields, then click on Login.
By telephone (if you do not have Internet access):
United Kingdom
08450800942
Charged at local rate
Monday to Saturday from 8 a.m. to 7 p.m.
United States
1-866-889-5036
Free
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 8 a.m. to 2 p.m.
(Eastern Standard Time)
Monday to Friday from 6 a.m. to 5 p.m.
Saturday from 5 a.m. to 11 a.m.
(Pacific Standard Time)
Canada
1-866-889-2181
Free
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 8 a.m. to 2 p.m.
(Eastern Standard Time)
Monday to Friday from 6 a.m. to 5 p.m.
Saturday from 5 a.m. to 11 a.m.
(Pacific Standard Time)
Denmark
80887690
Free
Monday to Saturday from 9 a.m. to 8 p.m.
(English)
Sweden
0200884567
Free
Monday to Saturday from 9 a.m. to 8 p.m.
(English)
Finland
0800 913060
Free
Monday to Saturday from 10 a.m. to 9 p.m.
(English)
Hours of operation and telephone numbers are subject to change. Please visit http://ts.hercules.com for the most up-to-date
Technical Support contact information.
WARRANTY INFORMATION
Worldwide, Guillemot Corporation S.A. (“Guillemot”) warrants to the consumer that this Hercules product will be free from
material defects and manufacturing flaws for a period of two (2) years from the original date of purchase. Should the product
appear to be defective during the warranty period, immediately contact Technical Support, who will indicate the procedure to
follow. If the defect is confirmed, the product must be returned to its place of purchase (or any other location indicated by
Technical Support).
Within the context of this warranty, the consumer’s defective product will, at Technical Support’s option, be either repaired or
replaced. Where authorized by applicable law, the full liability of Guillemot and its subsidiaries (including for indirect damages)
is limited to the repair or replacement of the Hercules product. The consumer’s legal rights with respect to legislation
applicable to the sale of consumer goods are not affected by this warranty.
This warranty shall not apply: (1) if the product has been modified, opened, altered, or has suffered damage as a result of
inappropriate or abusive use, negligence, an accident, normal wear, or any other cause not related to a material defect or
manufacturing flaw; (2) in the event of failure to comply with the instructions provided by Technical Support; (3) to software not
published by Guillemot, said software being subject to a specific warranty provided by its publisher.
Copyright
© 2011 Guillemot Corporation S.A. – All rights reserved.
Hercules® is a registered trademark of Guillemot Corporation S.A. All other trademarks and brand names are hereby acknowledged and are
property of their respective owners. Illustrations not binding. Contents, designs and specifications are subject to change without notice and
may vary from one country to another.
ENVIRONMENTAL PROTECTION RECOMMENDATION
At the end of its working life, this product should not be disposed of with standard household waste, but
rather dropped off at a collection point for the disposal of Waste Electrical and Electronic Equipment
(WEEE) for recycling.
This is confirmed by the symbol found on the product, user manual or packaging.
Depending on their characteristics, the materials may be recycled. Through recycling and other forms of
processing Waste Electrical and Electronic Equipment, you can make a significant contribution towards
helping to protect the environment.
Please contact your local authorities for information on the collection point nearest you.
