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If your GTO/PRO SW-2500 Gate Opener is not operating properly, please follow the steps below:
. First use the procedures found in the
Troubleshooting Guide
(
see page 34
).
2. If you are unable to solve the problem, call the
GTO/PRO Service Department
at (800) 543-236, or (850) 575-444.
Refer to the serial number (located on the right hand side of the control box) and date of purchase when calling for
assistance.
3. If repair or replacement of your gate opener is necessary, the Service Department will assign a
Return Goods
Authorization (RGA) number
to you for warranty repair.
4. Securely pack the component(s) authorized for return to the factory. Write the RGA number issued to you on the outside
of the package in
LARGE BOLD PRINT
. Ship the package(s) freight prepaid to:
GTO/PRO, 3121 Hartsfield Road, Tallahassee, Florida, USA 32303.
NOTE: Products returned to GTO/PRO without a Return Goods Authorization (RGA) number in LARGE
BOLD PRINT on the outside of the package
WILL NOT
be accepted. Also, items returned to GTO/PRO
Repair Service
The
GTO, Inc. Technical Service Department
is open
Monday – Friday 8:00
A.M.
– 7:00
P.M.
(Eastern Time)
-800-543-236 • FAX (850)575-8950
e-mail: [email protected]