helpline
01905 345891
web
www.gtechonline.co.uk
12
Troubleshooting
Removing blockages
1
Switch “OFF” the unit
2
Check the opening on the underside of the unit and
remove any debris.
3
Check if the dust bin is full. Press the release button and remove
the dust bin and empty if necessary (see page 10).
4
Check the air duct in the dust bin and remove any debris.
5
Open the filter cartridge from the dust bin and check the foam filter
and pleated filter.
6
Clean the filters if necessary (see page 11).
If the product needs to be repaired or replaced only use parts which are approved by the
manufacturer.
For further help, technical advice, or to order spare or replacement parts contact the
Gtech Customer Services Helpline.
In the unlikely event that you should experience any problems with the product please
do not take it back to the shop. For help and assistance please call the Gtech customer
services helpline.
Tel:
01905 345891
email:
Problem
Possible reason
Possible solution
Poor cleaning and
dust pick up.
1. Dust bin full.
2. Blocked opening in unit.
3. Filter dirty.
4. Dust bin not correctly fitted to unit.
5. Battery flat.
1. Empty Dust bin.
2. Check opening in bottom of unit for
blockages.
3. Clean filter.
4. Check dust bin is correctly fitted.
5. Recharge battery for 12 hours.
Cleaning time low
1. Battery flat.
1. Recharge battery for 12 hours.
Unit fails to operate
1. Battery flat.
1. Recharge battery for 12 hours.
No light
when charging
1. Charger not fully pushed into
mains socket.
2. Mains socket not switched on.
3. Charger cord not fully into unit.
4. Defective mains socket
or charger.
5. Power button is in “ON”
position.
1. Push the charger fully into mains socket.
2. Switch on mains socket.
3. Check charger cord is fully engaged in
socket on unit.
4. Consult a qualified electrician to check
the socket. Contact customer service
centre or dealer.
5. Press power button once to ensure unit
is switched “OFF”.
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