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Step 2:

Select “Device Manager”. This will open the device manager window as below:

Double Click on “Universal Serial Bus(USB) controllers”
In the list of USB controllers, you should see an item called “GSM Commander”.

If this item is not present, the drivers are not installed correctly. To install your drivers, go to

C:\Program Files\GSM Commander V7\drivers\drv_install

and run “GSMC_USBXpressInstaller.exe

or run “Reinstall drivers”

(Start > All Programs [ALL APPS] > GSM Commander V7 > Reinstall drivers)

. This

will install your drivers.

20.3. GSM Commander does not send any SMS messages / Error codes

Cause 1: Airtime / network problem

The airtime on your SIM card may be depleted, or the SIM card may have been de-activated by the

network. Refer to Section 5.4 (SIM Card)

Cause 2: Reception problem

You may have bad reception in your area, preventing the unit from connecting to the network.

Please check using a regular cellular phone that there shows 1-2 bars of signal right next to the GSM
Commander. Refer to Section 5.5 (Antenna).

Cause 3: Bad configuration

You may have configured the unit incorrectly. Please send a status request message to the unit, and
see if it responds (Section 5.17). If it does respond, the unit is operating correctly.

Here is a list of error messages you might see under “Stuff happening right now” on the Status

page of the SmartSetup software:

SMS Problem 187

This means that the internal GSM module failed not respond while trying to send the SMS. This could

be a network or hardware issue.

SMS Err 189, retry. (Could be airtime?):X

This means that the internal GSM module reported and error while trying to send the SMS.

In most cases the error is related due to the airtime being depleted. “

” is the number of attempts.

After 5 failed attempts, the GSM Commander will restart the GSM module.

SMS Err 190, retry...

This means that the internal GSM module failed to respond during another point in the SMS sending
process

Page 55

Содержание GC0321

Страница 1: ...commander com Changelog DS 03 October 2017 Fixed specification table error DS 09 June 2017 Update error codes and content DS 09 May 2017 Update content antenna info DS 20 April 2017 Update content IMEI number DS 04 April 2017 Fix errors and update content SD 30 September 2016 Fixed errors and updated content DS 25 August 2016 Updated contents table fix errors and update content HM 15 June 2016 Upd...

Страница 2: ...ements Tab 24 Settings Tab 25 Status Tab 25 IO Names Tab 26 Analog Scaling Tab 26 Lock Setup 26 Configuration via SMS 27 Set Administrator number 27 Clear Administrator number 27 Check Administrator number 28 Check Airtime 28 Add a Number to the list 28 Remove a Number from the list 28 Enable Disable statements 28 Override GPRS Settings 29 Reset GPRS 29 IMEI Number 30 Switch SIM card 30 Reset GSM ...

Страница 3: ...r opener 52 Example 6 Set an Output as a flag 52 Example 5 Contact to Contact relay 53 Troubleshooting 54 GSM Commander setup software reports 54 GSM Commander setup software reports Hardware not detected 54 GSM Commander does not send any SMS messages Error codes 55 GSM Commander does not display the Airtime value 56 GSM Commander does not respond to Voice Calls 56 Guarantee 57 Disclaimer Importa...

Страница 4: ...he number of outputs provided on the base unit itself The maximum total number of messages that can be programmed into the unit GPRS Enabled The number of temperature probes the base unit can accept Analog Inputs Expandable Inputs Outputs Max number of Phone Numbers GC0321 3G GC0641 3G GC1281 3G Expandable Inputs Outputs The maximum total number of Inputs Outputs that can be expanded to by fitting...

Страница 5: ...ontact rating 8 Amp DC 10 48V or 4 Amp AC 110 250V Expandable to maximum of 32 Analog Inputs 1 x Analog input 8 bit resolution 0 10 8V 4 20mA IO Connector type Pluggable terminals GSM 850 900MHz Output Power Class 4 33dBm 2W GSM 850 900MHz Sensitivity 107dBm GSM 1800 PCS 1900 Output Power Class 1 30dBm 1W GSM 1800 PCS 1900 Sensitivity 106dBm Model Dependent See Feature Matrix in Section 2 3 SYSTEM...

Страница 7: ...o thunderstorms it is advisable to use a commercially available lightning suppressor The same applies to inputs or outputs that are connected to wires longer than 2 or 3 meters The guarantee does not cover damage resulting from lightning strikes The GSM Commander can operate reliably from voltages in the range of 12 to 24V DC 5 3 USB Port The GSM Commander provides a USB port that connects to a PC...

Страница 8: ...te On a phone with a 4 or 5 bar signal strength indicator you should have at least 1 2 bars of signal If the signal is too weak the GSM Commander may have trouble sending or receiving SMS messages Low signal can also affect the unit and might result in more data charges using the GPRS gateway In these cases try and find a better location or order one of our special antennas If you are outside Sout...

Страница 11: ...unt a separate antenna on the outside of the cabinet 5 8 Optically Isolated Digital Inputs The GSM Commander itself provides 2 signal inputs The number of inputs can be expanded by the addition of Expansion modules up to a maximum of 32 inputs Each of these inputs have 4 terminals associated with them Internal positive supply Positive input Negative input Internal negative supply To connect a swit...

Страница 12: ...nputs are designed for 3V to 20V operation If you require to connect a voltage above 20V to these terminals you should connect a resistor in series with the input as shown below Input Voltage range Required Series resistor 20V 40V DC 1K ohm The and terminals are connected to the input power supply of the GSM Commander If the power supply is 14V the voltage at the and terminals will be slightly les...

Страница 13: ...ximum of 32 outputs Each of these inputs each have 3 terminals associated with them Each of these inputs each have 3 terminals associated with them COM Common Terminal N C Normally Closed Terminal N O Normally Open Terminal When the output is off the COM and N C terminals will be internally connected to each other When the output is on the COM and N O terminals will be internally connected to each...

Страница 14: ... NOT directly switch on and off using the outputs on the GSM Commander Ovens Heaters kettles Pumps and motors above 500W Please note Keep in mind that if required the above loads can easily be switched on and off using an externally connected relay or contactor 5 10 Temperature Sensor One can connect 2 temperature sensors to the GSM Commander at the expansion port via a temperature interface modul...

Страница 15: ...litres instead of just a raw value Which you would otherwise have had to convert back to real numbers yourself Please note This feature assumes a linear relationship between the input voltage and the desired output units Thus this will not work very well for a cylindrical tank that is mounted on its side as the voltage from the level sensor is not linearly proportional to the actual contents of th...

Страница 16: ...tly to the battery be aware that this will probably drain the battery since the charging current from the GSM Commander is so low Other hardware should rather be connected to the power terminals provided at the inputs See sec 5 8 for more information on this Internal to the GSM Commander the Battery terminal is wired with a 47ohm resistor between the Batt terminal and the positive power supplied t...

Страница 17: ...nsion by means of the GSM Commander Expansion unit which provides an additional 5 inputs and 5 outputs similar to the ones found on the GSM Commander itself A total of 6 Expansion units may be daisy chained to provide a maximum of 30 outputs and 30 inputs in addition to those on the GSM Commander itself 14V DC Jack and Battery Input on Expansion Unit Each Expansion unit has both a 14V DC jack and ...

Страница 18: ...urposes but this ribbon can also be very long We have tested up to 10m but we generally recommend a maximum cable run of 7 8m Please contact us if you need a longer ribbon cable The ribbon cable connectors are mounted such that pin 1 on the one end connects to pin 10 on the other Pin 2 connects to pin 9 etc It is important to connect the Expansion port on the GSM Commander to the IN connection on ...

Страница 19: ...for 10ms off for 500ms 2 short flashes per second Signal is low on for 50ms off for 50ms very fast flash Problem with GSM engine on for 100ms off for 500ms on for 100ms off for 500ms on for 500ms off for 500ms 2 short and 1 long flash Setup is corrupt on for 50ms off for 100ms on for 50ms off for 100ms on for 50ms off for 1000ms 3 short flashes Supply voltage below 9 5V RED LED GSM Applicable to u...

Страница 20: ...s off for 2000ms 1 short flash every 2 seconds GSM engine registered OK Applicable to units with SN xxxxxx 5xxxx OFF GSM engine OFF on for 200ms off for 1800ms GSM engine searching for network on for 1800ms off for 200ms GSM engine registered OK Solid On GSM busy with a voice call Polygon Technologies All rights reserved Page 20 ...

Страница 21: ... serial number PWR On Indicates status of mains power BT 13 2V Indicates voltage of battery if connected A 108 Indicates analog value in counts 0 250 T 23 18 1st value indicates temperature of Probe A in C if connected and 2nd value indicates temperature of Probe B in C if connected IN1 2 0 1 Indicates status of inputs 1 and 2 0 inactive 1 active OUT1 2 0 1 Indicates status of outputs1 and 2 0 ina...

Страница 22: ...iggering it Just click on the input number in the status Clicking it will toggle the input state 2 Change Variable values Just left click on the variable and a box will pop up where you can change the variable value 3 Test simulate global details This includes Power ON OFF Battery value Temp on probe A B Analog value You can simulate change the following values Power status 1 ON 0 OFF Battery volt...

Страница 23: ...erted but there would be no GSM functionality which means none of the GSM features will work Follow these steps Step 1 Insert SIM card s into unit when unit is not powered up Step 2 Connect GSM Commander to PC via the supplied USB cable Step 3 Connect power to the GSM Commander Step 4 Run the Utility Start Menu All Programs All Apps GSM Commander V7 Configure GSM Commander The software will show t...

Страница 24: ...t Code GA100 List A and List B provides the option to easily prioritize certain users according to the 2 groups ie special ability could be granted to numbers in list A and restricted ability could be granted to those in list B The FIRST number in the list A is defined as the ADMINISTRATOR number Only the Administrator may send configuration SMS messages to the device See sec 7 for more informatio...

Страница 25: ...Only use control channel for sms delivery Recall Device Status on startup Asset ID String My number Special settings 6 2 5 Status Tab This tab allows the user to monitor the status of GSM Commander while connected to PC with regards to Active SIM GSM Status GPRS Status Power Status Temperature Status Current Battery Voltage combination of battery power supply voltage Current Analog Value Signal St...

Страница 26: ...ttings Tab 6 2 7 Analog Scaling Tab This tab allows the user enable the Analog scaling functionality when an Analog Expansion Unit is connected to the GSM Commander See sec 12 6 2 8 Lock Setup This tab allows the user to password protect tabs from being accessed as well as the option to save a new setup to the GSM Commander This feature comes in handy when an installer doesn t want the end user to...

Страница 27: ...heck Airtime Add a number to the list Remove a number from the list Enable Disable statements Configure GPRS settings Reset GPRS Set GPRS logging interval Switch SIM card Reset GSM Commander 7 1 Set Administrator number This command can ONLY be sent from the administrator number if one exists otherwise it can be sent from any number ADMIN SETADM 0831234567 This will store 0831234567 as the new adm...

Страница 28: ...ith a confirmation message 7 6 Remove a Number from the list This command can only be sent from the administrator number To remove a number 27831234567 from the list the administrator must send ADMIN REMN 0831234567 The GSM Commander will reply with a confirmation message Please Note The value predefined by the user via the software under the Numbers Tab as illustrated below will determine how man...

Страница 29: ...ETUP If you need to specify the username and password of your APN Access Point Name you must send ADMIN SETSERVER apn username password UCGPBUPGGQGC The GSM Commander will reply with a confirmation message for each of the above 7 9 Reset GPRS This command can only be sent from the administrator number To re open GPRS you must send RESET GPRS The GSM Commander will reply with a confirmation message...

Страница 30: ...en you have the unit connected via USB in the SmartSetup software and get it from the STATUS tab 7 12 Switch SIM card This set of commands allows you switch from the one SIM card to the other and can only be sent from the administrator number on a GC 1281 unit only To switch to primary SIM card you must send SIM1 To switch to secondary SIM card you must send SIM2 To switch from the currently activ...

Страница 31: ...fic Message Serial Port refers to the connection labelled RS232 Thus if the user chooses From Any number Containing Anything or a Specific Message then literally any SMS if not specified from any number will cause the statement to trigger This will include SMS messages from private withheld numbers Note the word containing in this condition If you have a trigger condition like this one IF a Messag...

Страница 32: ... for tasks of high importance for instance the arming of an alarm system If the Stay on call option is selected the GSM Commander will hold the call until the caller ends the call Please Note If the Stay On call option is selected it should be defined in the last IF Voice Call is Received behaviour statement if any exist 8 1 3 IF Input A statement containing this IF condition will trigger if the s...

Страница 33: ... specified threshold the statement will trigger The same applies to the other option provided it s condition is met The user is also able to specify a Hold Time for this statement which is the time that the trigger condition must continuously be true before it will be allowed to trigger The user is also able to specify a Lockout Time for this statement which is the time that after the statement ha...

Страница 34: ...if the temperature measured at the probe meets the specified requirements The user can choose between the following four options Check if Above Threshold Check if Below Threshold Check if Inside Window Check if Outside Window Thus if the user chooses Check if Above Threshold then as soon as the temperature measured at the probe goes above the specified threshold the statement will trigger The same...

Страница 35: ...to specify a Lockout Time for this statement which is the time that after the statement has triggered it will not allowed to trigger again until this time has elapsed If the user selects a Lockout Time of zero the statement will only trigger once will trigger again when the voltage goes above and below X Please Note To use this option the user needs to have a 12V battery connected to the BATT term...

Страница 36: ... the GSM signal strength goes below the specified threshold the statement will trigger The same applies to the remaining options provided their conditions are met The same applies to the other option provided it s condition is met The user is able to specify a Lockout Time for this statement which is the time that after the statement has triggered it will not allowed to trigger again until this ti...

Страница 37: ...rt or a message to our server The user can choose between the following fourteen options Plain Message Input Output Status General Status Analog Input Status Able to define own scale and unit Global Input Status Global Output Status Please Call Me Baselog Message Log Status to Sever If the user chooses Plain Message it will send a predefined message either via SMS to each of up to 6 selected recip...

Страница 38: ...r from the numbers list A or B a new number The user also has the option to insert special characters into the string to create more complex messages See section 10 See section 15 to find out more about the serial port 8 2 3 THEN Place Voice Call A statement containing this Action will place a voice call to each of up to 6 selected recipients The user is able to specify the time to ring the number...

Страница 39: ...will remain active 8 2 12 THEN Reset device A statement containing this Action will reset the GSM Commander Please note Only available on the 0641 and 1281 models Only available on the 1281 model 9 MULTIPLE ACTIONS TO A SINGLE IF CONDITION It is often required to have more than a single action to be executed for a single trigger condition For instance if your home alarm is triggered you may want t...

Страница 40: ... number A Variable A B Variable B C Variable C D Variable D E Variable E F Variable F G Variable G H Variable H I Variable I J Variable J K Variable K L Variable L M Variable M N Variable N O Variable O P Variable P For example Serial no s signal is s will send Serial no 100641 12345 s signal is 75 For Variables A P it is also possible to specify a decimal point You do this by adding a number 1 2 ...

Страница 41: ...ing outside of the preselected times and days of the week The GSM Commander can also be configured to trigger a statement at a certain time on a certain date or group of days The current time and date can be set in one of two ways either by SMS or by clicking on the tab Set to PC time in the software interface under the Status Tab By means of SMS you would send a special SMS message to the GSM Com...

Страница 42: ...umber where 000000000000 is the voucher number The GSM Commander will receive this and post the voucher number along to the network 14 SERIAL PORT The GSM Commander is configured via USB from a PC The GSM Commander also provides a serial functionality that can be used for various functions described later in this manual Both the USB and Serial ports are internally connected to the GSM Commander mi...

Страница 43: ...the following default serial parameters Baud rate 38400 Data Bits 8 Stop Bits 1 Parity none Flow control none 14 2 Serial Functionality Please Note All configuration messages ARE case sensitive 14 2 1 SMS Sending The user can send an SMS message directly from the GSM Commander by sending the following SMSTX 0831231234 This is the message Where 0831231234 is the recipient number and This is the mes...

Страница 44: ...s the message is the message to be sent to the connected server The GSM Commander will reply with OK if the instruction is successfully received 14 2 4 Voice Call Receiving The user can request the GSM Commander to report incoming voice calls via the serial port The user sends VCALLON to which the GSM Commander will reply OK ON From then onwards whenever the GSM Commander receives a voice call it ...

Страница 45: ...est the current GSM Signal Strength via the serial port The user sends SIGNAL to which the GSM Commander will reply like this SIG 60 14 2 9 Check Status The user can request the current Status of the device via the serial port The user sends STATUS to which the GSM Commander will reply with the following parameters DT 01 01 2017 12 00 00 Indicates current date time of the GSM Commander Sig 78 Indi...

Страница 46: ... a corresponding action Variables can be populated with positive values by sending the following string VxC yyyyyyyy Where x is the variable name ie A to H and yyyyyyyy is an 8 digit number representing the value To populate variable A with the value 300 for example the user will send VAC 00000300 Variables can be populated with negative values by sending the following string VxD yyyyyyyy Where x ...

Страница 47: ...are will also automatically detect upon startup if the firmware currently loaded on the GSM Commander unit does not match it s current version It will then prompt you to run the update firmware utility Screen 1 The loader utility will show this screen when started Screen 2 The loader utility will now show this screen which means the firmware is being updated The green LED labelled STATUS on the GS...

Страница 48: ...n input simply connect the switch between the and IN terminals and a 5k6 resistor between the and IN terminals The reverse is just as suitable i e that you connect a 5k6 resistor between and IN and place the switch between and IN This will decrease each input s current consumption when active from 25mA to 2mA Similarly a 5K6 resistor can be connected to all the inputs of the Expansion Unit s to de...

Страница 49: ...e more specific the minimum voltage would be 1 88V when the output signal is 4mA and the maximum voltage would be 9 4V when the output signal is 20mA Further Clever Ideas The MacGyver Move The possibility exists that the Temperature Interface module could be used to make an extra 2x Analog Inputs available The slight drawback would be that you would have to make use of the temperature monitoring f...

Страница 50: ...SMS from List A or B D Enables the Administrator to change variables via SMS If a special setting is set to change variables then you send the following string to change update variables The SMS command to change a variable value is SETVARX YYYYYY Where X is variable A P and YYYYYY is the variable value which can be 1 6 digits If you need to set a negative value you just send SETVARX YYYYYY 18 3 J...

Страница 51: ...tion 19 2 Example 2 Monitor alarm In this example we need to monitor an alarm system and in the case of an alarm the GSM Commander must make a voice call and send a message to one or more numbers Hardware We connect the alarm output 12V signal that drives the siren to one of our inputs as described in section 6 8 The positive wire from the alarm panel is connected to the IN terminal and the negati...

Страница 52: ...the opener Configuration Using the setup software we create a behaviour statement that will read as follows IF a Voice Call is received from any listed number THEN Activate Output 1 for 1 Sec Pause for 20 Sec Activate again for 1 Sec 19 5 Example 6 Set an Output as a flag In a few instances it may be necessary to use an Output to set a flag This allows to you monitor an output does not necessarily...

Страница 53: ...Goes Active THEN Place Voice Call to 27821121323 St3 IF Input 1 Goes inactive THEN send alarm off via SMS to 27833341234 The above 3 statements detail two actions to trigger in the event that the input goes active One is an SMS message to the remote unit and another is a voice call to a cellphone In the above statements 27833341234 is the number of the GSM commander at the remote location Remote G...

Страница 54: ...ave several causes Cause 1 GSM Commander not powered properly Cause 2 GSM Commander not connected via USB Cause 3 GSM Commander USB drivers not installed It is a good idea to disconnect all cables from the GSM Commander and then reconnecting everything power and USB cable If the problem persists please follow this procedure to verify that the drivers are correctly installed Step 1 Connect USB Cabl...

Страница 55: ... using a regular cellular phone that there shows 1 2 bars of signal right next to the GSM Commander Refer to Section 5 5 Antenna Cause 3 Bad configuration You may have configured the unit incorrectly Please send a status request message to the unit and see if it responds Section 5 17 If it does respond the unit is operating correctly Here is a list of error messages you might see under Stuff happe...

Страница 56: ...d statements for a long time Three will trip if we have not queried the GSM module for received SMSes in a while 20 4 GSM Commander does not display the Airtime value Cause 1 Incorrect operator selection You may have chosen the incorrect operator settings under the SETTINGS TAB in the software interface If your operator is not in the list then choose Other and define the airtime checking and pleas...

Страница 57: ...s resulted from a faulty product or negligence of any kind on the part of the Company All Information and images in this manual are proprietary to Polygon Technologies CC The manual as a whole may be distributed and copied freely but no partial content may be used copied or distributed in any way No part of the product including the hardware firmware and software may be copied or reverse engineere...

Страница 58: ...OT a PLC and if you are an automation engineer some of the limitations will tend to annoy When compared to a PLC the GSM Commander provides extremely basic logic functions only Polygon Technologies CC reserves the right to make changes to contents of this manual without notice at any time 23 MANUFACTURER CONTACT DETAILS Polygon Technologies may be contacted at Email Info gsmcommander com Web https...

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