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6.Product Warranty
6.1.
If you have purchased this product from our factory, you should be aware that this warranty is
provided in addition to other rights and remedies held by a consumer at law.
6.2.
You are entitled to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.
6.3.
For the above mentioned products, you receive our factory warranty valid for 10 years from the
date of delivery from factory. Factory warranty covers any costs for repair or spare parts during
the agreed period beginning on the date of delivery of the device, subject to the following
conditions.
6.4.
Factory Warranty Scope
The factory warranty does not cover damages caused by following reasons:
--Breaking the product seal (opening the casing)
--Transport damage
--Incorrect installation or commissioning
--Failure to observe the user manual, quick installation instructions
--Incorrect usage or inappropriate operation
--Insufficient ventilation of the device
--Failure to observe the applicable safety regulations
--Force majeure
Neither does it cover cosmetic defects which do not influence the energy production.
6.5.
Warranty conditions
If the battery becomes defective during the agreed factory warranty period and, unless this
should be impossible or disproportionate, one of the following options will be selected at the
discretion of factory:
--Battery repair or
--Battery repair at on-site, or
--Exchange for a replacement device of equivalent value with regard to model and
age.
In the latter case, the remainder of the warranty entitlement will be transferred to the
replacement device and your entitlement will be documented at factory.
Excessiveness in the meaning above exists in particular if the cost the measures for factor will be
unreasonable.
--In view of the value that the device would have without the defect
--Taking in account of the significance of the defect, and
--After consideration of alternative work around possibilities at factory customers could revert to
without significant inconvenience.
Please fill the required information in and send this page to factory when you need to apply warranty
service support
