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GS-hosted GS-5200 Скачать руководство пользователя страница 26

GS-hosted Handset User Guide

Appendix II: Troubleshooting

Start

End

Make sure the

phone is plugged in

correctly to a POE

switch or is using an

optional power

supply

Check network

connections to

make sure the

phone can connect

to the internet

Perform a factory

default of the phone

and wait for the

configuration to

download and

reboot again. If

manually

configured, check

your configuration

Contact technical

support to check the

configuration

Check handset

cord is correctly

connected

Check router

firewall settings

and make sure

“SIP-ALG” is

turned off.

Contact technical

support for

assistance

Poor quality speech

is invariably due to

poor network or

internet connections

Contact your IT

support to diagnose

and discuss options

Yes

No

Is the

phone display

on?

Yes

Is the

call quality

acceptable?

No

Can

you hear each

other?

Yes

No

No

Can

you make

a call?

Yes

Is the

time

correct?

Yes

No

Can

you hear when

on hands

free?

Yes

No

Can you receive

a call?

Yes

No

Can

you now make

a call?

Yes

No

Page | 26

V1 Oct14

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Содержание GS-5200

Страница 1: ...GS hosted Handset User Guide User Guide Page 1 V1 Oct14 ...

Страница 2: ...ng Calls 11 Make a Call 11 Save a Call Number 11 Receiving Calls 12 Incoming Call 12 Reject a Call 12 Divert a Call 12 Whilst on a Call 13 Hold 13 Hold a Call 13 Retrieve a Held Call 13 Multiple Calls on Hold 13 Call Transfer 14 Supervised Transfer 14 Blind Transfer 14 Call Features 15 Call Pickup 15 Call Waiting 15 Do Not Disturb DND 16 Page 16 Page 2 V1 Oct14 ...

Страница 3: ... Busy Lamp Field BLF Key GS 1000 console 21 Using the simple BLF feature 22 Voicemail 23 New Voicemail Indication 23 Set Up Your Voicemail 23 1 st Time Voicemail Setup 23 DEFAULT PASSWORD 23 Change Password 23 Record Greeting 23 Using Your Voicemail 24 Appendix 25 Appendix I Menu Short codes 25 Account ID View 25 Display Contrast 25 Factory Clear 25 Forward Handset 25 IP Address View 25 MAC Addres...

Страница 4: ...hock The plug socket combination must be accessible at all times because it serves as the main disconnecting device Do not drop knock or shake it Rough handling can break internal circuit boards Do not install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposing the phone to high temperature below 0 C or...

Страница 5: ...GS hosted Handset User Guide Connections GS 6200 GS 5800 GS 5200 Page 5 V1 Oct14 ...

Страница 6: ...GS hosted Handset User Guide Location of Controls GS 6200 Page 6 V1 Oct14 ...

Страница 7: ...GS hosted Handset User Guide GS 5800 Page 7 V1 Oct14 ...

Страница 8: ...GS hosted Handset User Guide GS 5200 Page 8 V1 Oct14 ...

Страница 9: ...he navigation key assists users in operating the phone In an idle state they have special functions Call Logs Phone Status Received Calls Menu Fixed Function Keys DIR HISTORY REDIAL SPEAKER The fixed function keys assist with quick feature access Access to the internal Phonebook Access to Call Logs Access to Dialled Calls List Hands free operation Numeric Dial Pad Including Volume Keys Mute Numeri...

Страница 10: ... the selection of specific calls depending on configuration of the account Function Keys RLS MAIL H SET _ _ _ _ _ The first 3 function keys are fixed Release ends the current process Access to the voicemail facility Turn on off headset functionality Free flexible button Free flexible button Free flexible button Free flexible button Free flexible button Page 10 V1 Oct14 ...

Страница 11: ...mber There is no need to dial 9 for a line Edit or save the number in the phonebook Make a Call Enter the number Or Save a Call Number Stored in the contact list Do not lift handset Enter the number Enter a Name for the contact and or scroll down to edit or add further details Note Punctuation and 0 space Page 11 V1 Oct14 ...

Страница 12: ...call your line key together with the indicator light will flash The LCD Screen will give call information when possible Incoming Call Reject a Call Send the call to your next answer option Divert a Call Pass the call to a colleague without answering Page 12 V1 Oct14 ...

Страница 13: ...g call will display on the LCD Screen and flash on one of the other line keys but will not ring the phone Retrieve a Held Call The Line stops flashing Multiple Calls on Hold 1st Call on hold Line 1 Flashing 2nd Incoming Call Phone does not ring Lines 1 2 flashing Answer 2nd Line Press Twice 2nd Call on Hold Swap between calls by pressing the relevant line key twice Answer Line 1 Answer Line 2 The ...

Страница 14: ...er function is used in this scenario Transfer There are two methods of transferring calls A supervised transfer allows you to announce the caller before they are connected A blind transfer sends the call directly without the ability to announce the call Supervised Transfer or or Blind Transfer or Page 14 V1 Oct14 ...

Страница 15: ... a pre determined time before following further call routing If the Call Waiting feature is disabled callers will either follow your call routing or get a busy tone Default is enabled with no tone To Change Call Waiting Phone 24 Enabled Disabled Calls queue on your phone Calls follow forwarding or get busy tone Tone Enabled Disabled To exit lift and replace the handset If call waiting has been dis...

Страница 16: ... allowing you to make calls Any received calls will follow your normal call routing and be forwarded directed to your voicemail or given busy tone dependant on programming To Enable DND Phone To Disable DND Disabled Page Allows placing a speaker call directly to another internal phone Paging a Phone 8 0 Extension Page 16 V1 Oct14 ...

Страница 17: ...set or messages and missed calls received The soft buttons vary dependant on the information displayed Soft Buttons The 4 soft buttons function varies in different scenarios History Access to the generic call log This gives a list of outgoing incoming and missed calls Generic Call Log Icons Incoming Call Missed Call Outgoing Call Page 17 V1 Oct14 ...

Страница 18: ...from your phone Any forwarding programmed on your account will still take place so caution should be used when applying this feature as unexpected call routing can occur To Enable Forwarding 2 1 Forwarding Off All Calls Forwarded On Busy Call Waiting Off After no answer timeout Enter forward destination To exit lift and replace the handset To Disable Forwarding 21 To exit lift and replace the hand...

Страница 19: ...he ring volume use the plus minus keys To change the ring volume Missed Calls If there are missed calls the LCD display shows how many and the soft keys indicate available options To View Missed Calls If a caller hangs up without speaking to anyone or leaving a message the call logs in your missed call list The missed call log will store up to 10 entries Any new missed calls will list at the top a...

Страница 20: ...heir calls Note the first 3 BLF keys are pre provisioned and should therefore not be changed To Program a BLF Key GS 6200 31112 Select the key you wish to program Set Type to Memory Key Set Tel to the full account of the phone you wish to see Set Line to your own account ID Set Subtype to BLF Set Pickup to 59 Extension or Account Number To exit lift and replace the handset Page 20 V1 Oct14 ...

Страница 21: ...ovide extra keys Programming a Simple BLF Key GS 1000 console Simple BLF Keys can only be programmed on the optional GS 1000 Extension Module which has 26 programmable keys To Program a BLF Key E50 The E50 extension keys are only programmable through the web interface Please refer to the separate user guide for programming these functions Page 21 V1 Oct14 ...

Страница 22: ...rammed to an account It does not indicate that the phone is idle or even registered BLF key red indicates the user is in an active call BLF key flashing indicates call in progress ringing incoming or alerting outgoing BLF function Pressing the BLF key when green will attempt to call the user If available the phone will ring Pressing the BLF key when flashing red due to an incoming call the call wi...

Страница 23: ... LCD screen informs you with an icon text On GS 5800 and GS 6200 handsets your message lamp will light The icons displayed are Missed Call and Voicemail Message Opens the missed call log To listen to the message press your message key or dial 98 Set Up Your Voicemail 1st Time Voicemail Setup Or 9 8 DEFAULT PASSWORD 777 Pound Change Password Wait Until Personal Options is heard 321 Enter New Passwo...

Страница 24: ...ersonal Greeting To setup a voicemail that isn t associated with your own phone e g a voice mailbox belonging to a hunt group or to access your own mailbox from someone else s phone on the same system Use the code 99 instead of 98 and follow the same process as explained above with the exception that you will be asked for the AccountID of the voice mailbox you wish to check You can also dial in fr...

Страница 25: ... Guide Appendix Appendix I Menu Short codes 1 4 2 Account ID View 3 2 1 Display Contrast Factory Clear 3 2 123 5 2 1 Forward Handset 1 4 1 IP Address View 1 4 1 MAC Address View 8 Reboot Phone Ringer Volume Page 25 V1 Oct14 ...

Страница 26: ...echnical support to check the configuration Check handset cord is correctly connected Check router firewall settings and make sure SIP ALG is turned off Contact technical support for assistance Poor quality speech is invariably due to poor network or internet connections Contact your IT support to diagnose and discuss options Yes No Is the phone display on Yes Is the call quality acceptable No Can...

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