23
Troubleshooting
If you experience problems with this receiver or its installation, in the first instance please
read carefully the relevant sections of this User Manual and this Troubleshooting section.
Problem
Possible Cause
What To Do
Main lead unplugged
Check mains lead
Display on front panel not
lit
Main fuse blown
Check fuse
Aerial is disconnected
Check aerial lead
Aerial is damaged/misaligned
Check aerial
No signal found
Out of digital signal area
Check with retailer
No picture or sound
Program not broadcasting now
Retune to another
channel
Mosaic blocks in picture or
picture freezes
Aerial may not be compatible
Check aerial
Scrambled channel
message
Channel is scrambled
Select an alternative
channel
Locked out of the channel
Forgotten channel lock
code
Use the override code
Receiver off
Plug in and turn on
receiver
Handset not aimed correctly
Aim handset at front
panel
Front panel obstructed
Check for obstructions
Remote control batteries are
inserted incorrectly
Check batteries
direction
No response to remote
control
Handset batteries exhausted
Replace remote
control batteries
After moving the receiver
to another room, the STB
can’t receive the digital
signal
The aerial feed may now be
reduced due to signal path
Try a direct feed from
the antenna
Warning:
If this doesn’t work, contact a qualified repair technician, never
attempt to repair the receiver yourself.
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